Shopify Flow to Check for Unfulfilled Previous Orders

[Chloe_M]

Hi everyone,

I’m looking for some help setting up a Shopify Flow. Here’s what I want to achieve:

When an order is placed:

1. Check if the customer who placed the order has any previous orders that have not yet been fulfilled.
2. If such orders exist, take a specific action (e.g., send an email notification).

I would really appreciate detailed steps or examples on how to set this up.

Thanks in advance for your help!

[Tal19]

Try this condition:

[Chloe_M]

 
Thank you for your reply! Can you show me how did you create the "At least one of order/customer/orders" condition? Thanks again!

 

[Tal19]

order -> customer -> orders -> displayFulfillmentStatus

[Kalen_Jordan]

Hi Chloe - I'm not sure the route Tal19 suggested is accurate. I actually put together a flow template for this here if you're interested:

https://docs.flow-helper.com/templates/get-unfulfilled-orders-for-a-customer-when-they-place-a-new-o...

Currently it's looping over every unfulfilled order and sending an email that looks like this:

 

[Tal19]

for me it's working

[Chloe_M]

Hi, I have tested out the flow, but I’m receiving an email every time a customer places an order. I presume this is because each new order counts into the order items. I tried adding a condition for ‘last order’ to be ‘unfulfilled’ as well, but it still seems to be malfunctioning. Do you have any idea how to fix this?

Again, thank you so much foe your help!

[paul_n]

You would have to use Run code in order to parse those orders and remove the most recent one. 

You could also use the approach Kalen suggested

[Chloe_M]

Thanks for the reply Paul. Can you show me how to do it?

[paul_n]

Sorry I can't write the custom code for you. I may be able to provide feedback if you get stuck somewhere

[Kalen_Jordan]

But I can! Happy to help if you're interested in some paid help here - my rates are linked in my footer link below.

[Kalen_Jordan]

That’s just checking the status of the order that was place. I thought you wanted to find additional unfulfilled orders from that same customer.