Use Flow to spark B2B customers to reorder if haven't ordered in certain period of time

[icecream_ops]

We are attempting to use Flow to send our retailers a reminder to reorder after a certain period of time (marked by a customer tag) IF they have not ordered in that amount of time since their last order.

I have it laid out right now as: 

But I would like to add something where that red asterisk is like "if the customer has not placed another order, THEN send the marketing email."

Any ideas? It isn't ideal that we would send a "do you need another order?" email if they HAVE already reordered. Appreciate any feedback/ideas!

[Kalen_Jordan]

You could drop a get order data action in there for that specific customer ID.

[icecream_ops]

Thanks Kalen! Are you able to go into a little more detail? This is a new process for me and upon looking into it, I'm not sure what type of details to add in

[Kalen_Jordan]

No problem! Unfortunately my ability to provide free support here is limited but happy to help further on a paid basis if that's of interest.

[icecream_ops · Accepted solution]

Fair enough! Thanks for your help. Another member of our team ended up finding a code to check and see if the Order was created at is equal to when the customer last ordered.