Why am I getting an error in my automation workflow?

NicoleSS
New Member
4 0 0

Screen Shot 2024-04-22 at 1.52.13 pm.pngHello! 

I am trying to set up a workflow that will send an automated email to customers who buy specific products. I have set it up but am getting the error 

  • Condition(s) in this workflow are not using matching array items. To resolve this, edit your nested criteria. Select the matching variable under the "Array items" header in the variable picker.

I have played around and looked online but cannot find a solutio

Replies 5 (5)

Sonya_2025
Shopify Partner
148 18 29

Hi @NicoleSS 

Welcome to shopify community.

 

I believe there may be an error with the name you have entered. Could you please ensure that it is a single word? The name field should contain only a string.

Sonya_2025_0-1713764227955.png

 

Please let me know if it works by giving it a Like or marking it as a solution!
Feel free to reach out. EMAIL ME  
PAY ME
NicoleSS
New Member
4 0 0

Thanks Sonya. Will try this. 

NicoleSS
New Member
4 0 0

This has unfortunately not resolved the issue- it turns up the same error message. 

Sonya_2025
Shopify Partner
148 18 29

Pls try to change a condition like below

Sonya_2025_0-1713833647854.png

 

Hope this helps

Please let me know if it works by giving it a Like or marking it as a solution!
Feel free to reach out. EMAIL ME  
PAY ME
NicoleSS
New Member
4 0 0

Thanks- I have changed the line to only be one item per automation. It says it worked but doesn't when we try it.