Why aren't my Meta orders being caught by automation?

WEIRD
New Member
4 0 0

We have an automation set up that sends all of our shopify orders to a shipping service for fulfillment. We have no problem with standard orders coming from our website or from Tiktok. When orders come in through Meta though, the automation isn't catching them. 

 

The original automation was:

Start when...order ready to fulfill 

Check if...fully paid is equal to true

To this...send fulfillment request 

 

since Meta doesn't release payment until fulfillment is started, I removed the second step so now the automation is:

Start when...order ready to fulfill

To this...send fulfillment request

 

It's still not catching the Meta orders. Any ideas on how to fix this? 

Replies 5 (5)

sle
Shopify Staff
13 0 0

Hi @WEIRD , would youmind sharing the workflow url so we can investigate further?

To learn more visit the Shopify Help Center or the Community Blog.

WEIRD
New Member
4 0 0

Hi. Did that link I provided work? 

sle
Shopify Staff
13 0 0

hi @WEIRD , it looks like the fulfillments are in the "ON HOLD" state when the orders are created. The "Order ready to fulfill" trigger only fires if the fulfillment holds are released. If you release the fulfillments on the orders, the workflows will be triggered.

To learn more visit the Shopify Help Center or the Community Blog.

WEIRD
New Member
4 0 0
When the order comes in it’s “on hold” but then the order goes to “authorized” within 30 minutes or so. I don’t see a way to “release” the order. I can “fulfill item” but that doesn’t work because it still doesn’t send the order to our fulfillment partner and then I have to enter tracking which I don’t have.