Why isn't my customer form automation triggering in ecommerce platform?

Shamrin
Shopify Partner
2 0 0

Hello

 

I am trying to create a Shopify automation with this flow

1. When customer submitted a form

2. Check form I'd

3. Admin add a tag to that customer "Member" - flow check if customer have "Member" tag

4. Send email to Customer

but there is no automation form triggering, not sending any email https://prnt.sc/dtZbbNu-pxYu 

 

Another Flow

https://prnt.sc/l7NyvT6w_tqY 

 

Please help 

 

Replies 3 (3)

paul_n
Shopify Staff
1072 137 254

That forms trigger is for a specific app. Are you using that app for the form submissions? If so, you should contact that app to tell them their trigger is not working. 

Paul_N | Flow Product Manager @ Shopify
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Shamrin
Shopify Partner
2 0 0

Hey, I am using shopify email app to trigger email

paul_n
Shopify Staff
1072 137 254

That's the "Action". The trigger is the first step in a workflow that indicates when it will begin. In this case, it looks like you are using Helium Customer Fields / Customer submitted form. It's unclear from their description when that would trigger (possibly only if you use one of their forms). If you aren't seeing that trigger happen, then you should check with them. 

 

Paul_N | Flow Product Manager @ Shopify
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- Need Flow help? Check out our help docs.
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