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Re: Wrong discount cannot be uninstalled

Wrong discount cannot be uninstalled

indigosea
Tourist
8 0 1

When an item is added to the cart, and the you proceed to the checkout, Shopify seems to be deducting about 6.7% off the price. We have a discount code running, but this issue is not tied to that code. I have checked and even when not using the code, the price changes once added to the cart. For example, a $79.9 item is added to the cart - it shows $74. I used a plugin that offered a 10% discount to partners. I have now uninstalled all plugin.WX20240912-175555@2x.png

Replies 13 (13)

PaulMartin
Shopify Partner
599 59 144

When you're not using the code, the prices are changed in the cart. How about checkout? Is it still changed?

contact@paulmartinlopez.com
Feel free to email me! 😄
I'm open to conversations or work ʕ •ᴥ•ʔ
indigosea
Tourist
8 0 1

Yes, the price will change, as if someone has programmed it.

PaulMartin
Shopify Partner
599 59 144

Are you using an automatic discount or just a plain discount that needs its code to be applied?

contact@paulmartinlopez.com
Feel free to email me! 😄
I'm open to conversations or work ʕ •ᴥ•ʔ
indigosea
Tourist
8 0 1

I am not using any discounts right nowWX20240912-203823@2x.png

PaulMartin
Shopify Partner
599 59 144

🤔🤔😬

Would you be able to share your store's link? I'd like to see the issue

contact@paulmartinlopez.com
Feel free to email me! 😄
I'm open to conversations or work ʕ •ᴥ•ʔ
indigosea
Tourist
8 0 1

Sent to you

PaulMartin
Shopify Partner
599 59 144

Thanks for sending it quickly. I'm looking at it right now and there's no issue...Hmmm...

I've added to cart the product from the link you sent me and tried to checkout. Both prices inside the cart and the checkout are the same. 

PaulMartin_0-1726145246260.png

 

PaulMartin_1-1726145248795.png

 

contact@paulmartinlopez.com
Feel free to email me! 😄
I'm open to conversations or work ʕ •ᴥ•ʔ
indigosea
Tourist
8 0 1

It should be 79.9. The price you see is the changed price.WX20240912-204944@2x.png

PaulMartin
Shopify Partner
599 59 144

I'm going to message you, I'll need you to screenshot something for me.

contact@paulmartinlopez.com
Feel free to email me! 😄
I'm open to conversations or work ʕ •ᴥ•ʔ
indigosea
Tourist
8 0 1

Ok please contact me, thank you very much for helping me

PaulMartin
Shopify Partner
599 59 144

Hi Indigo. I cannot reply to your email anymore because your inbox or something is full. I sent you a message in the Shopify messages instead. 

contact@paulmartinlopez.com
Feel free to email me! 😄
I'm open to conversations or work ʕ •ᴥ•ʔ
indigosea
Tourist
8 0 1

Found out I just changed my email to contact you lol

tobebuilds
Shopify Partner
476 34 128

Hi Indigosea,

 

If you do not have any active discounts, it's possible that the actual prices and compare-at prices of your products were changed.

 

Many discount apps do not actually create discounts and instead apply bulk price edits to products.

 

I recommend looking at the prices of the affected product variants. If you notice a compare-at-price option, you can remove it and update the price to the desired value.

 

I hope this was helpful!

 

Best,

Tobe

Founder, Regios Discounts app (4.9 stars, 68 reviews, Built for Shopify)
- Custom discounts made simple
- "Just about any discount you'll ever need"
- Built by an ex-Google software engineer