How to send an email to the customer one hour after the order is created?

Daniel_Oblitas_
Shopify Partner
7 0 0

I need to automate a flow where i can send a reminder email to a customer some time (1hr, 2hr, 30 mins, or days) after the order is created. In Flow, I cannot find any "time based" condition in order to create that workflow, can you please help me with this?

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joshbeckman
Shopify Staff
Shopify Staff
4 1 1

Hi there!

As mentioned in https://community.shopify.com/c/shopify-flow/adding-delay-an-event-order/m-p/1309301#M373:

Adding a delay as part of a workflow isn't currently available in Flow. It's a feature we hope to add in an upcoming release of the app.

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PaddyAtBonify
New Member
2 0 0

Hi @Daniel_Oblitas_ 

As confirmed by @joshbeckman, this is currently not possible to implement within Shopify. If you are looking for a third-party solution, I recommend checking out the Arigato Automation app. With the delay functionality, sending out scheduled follow-up emails is possible after an order is raised. Here's a sample workflow from the app's library. 

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Hi @Daniel_Oblitas_,

 

would you mind checking our app Payster: https://apps.shopify.com/payster-payment-email-reminder

It's designed to send email reminders to pay for pending orders but can be easily used to send an email to customers after an order is created. The setup is straightforward and fast.

 

Try the app for free for 14 days to see if it helps to solve your problem.

 

Martin Zima
Digismoothie
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Hey!

This is doable with our app Mechanic  https://apps.shopify.com/mechanic you can read about the functionality in our docs: https://learn.mechanic.dev/core/tasks/subscriptions#offsets. Let me know if you want any more info! 

Thanks

Matt

Matt Sodomsky
VP, Product & Strategy
Mechanic is a Shopify automation and development platform.
Try Mechanic for free today: https://apps.shopify.com/mechanic
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