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Favicon not updating

Favicon not updating

AscendingLum
Visitor
2 0 0

https://ascendinglumination.com/collections/frontpage 

 

I’ve updated my new logo in the settings but old logo still shows as favicon. Cleared cache and can’t figure out what else I need to do. 

Reply 1 (1)

PageFly-Theodor
Shopify Partner
691 86 102

Hi @AscendingLum ,
This is Theodore from PageFly - Shopify Page Builder App.

  1. Verify Favicon Upload:

    • Go to your Shopify admin panel.
    • Navigate to Themes > Customize.
    • Within the theme editor, look for a section titled "Favicon" or "Theme Options."
    • Ensure you've uploaded your new logo here in the correct format (e.g., .ico, 16x16 pixels).
  2. Clear Shopify Cache:

    • In your Shopify admin, go to Online Store > Themes.
    • Beside your active theme, click Actions > Publish.
    • This will republish your theme and clear Shopify's cache, potentially forcing the new favicon to display.

If none of these steps work:

  • Contact Shopify Support for further assistance. They can investigate the issue further and provide more specific troubleshooting based on your theme and settings.

Best regards,
Theodore | PageFly

Please let me know if it works by giving it a Like or marking it as a solution!


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