I am not able to create more than 1 automatic discount

krilson
New Member
4 0 0

I want to create three automatic discounts as we have a tiered bundle discount on our website

 

3 units - 10% discount

5 units - 15% discount

6 units - 20% discount

 

However, I can only create 1, and get the "Automatic discount activation failed because there is a limit on how many discounts can be active at the same time." error when trying to add more. But when I search for active automatic discounts, there are none other active.

Screenshot 2024-04-18 at 11.34.26.png

Screenshot 2024-04-18 at 11.34.42.png

  

Replies 6 (6)

saim007
Shopify Partner
496 64 83

@krilson As per your screenshot there is already automatic discount is running Buy 3 pairs, save 10% so you can't create another automatic discount.

Saim | Shopify Partner Expert

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krilson
New Member
4 0 0

Yes, but I want 3 automatic discounts to run at the same time, just as they already do on our danish shopify page:

 

Screenshot 2024-04-17 at 15.31.21.png

krilson
New Member
4 0 0

I should be able to run 5 automatic discounts at the same time

saim007
Shopify Partner
496 64 83

Can you please check the date and time of this 3 automatic discounts so you will get the idea of causing. may be it will help!

Saim | Shopify Partner Expert

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krilson
New Member
4 0 0

start date is yesterday, and no end date. Please see the two discount codes for .com (which doesnt work for multiple automatic discounts) and the danish website (where they work just fine)

only difference, is that in the danish one there is a "combinations" field which I dont see on the .com website :S


Screenshot 2024-04-18 at 15.18.54.png

Screenshot 2024-04-18 at 15.18.35.png

  

tobebuilds
Shopify Partner
268 13 75

Hi Krilson,

 

It's strange that there's no "Combinations" field available.

 

I'd bet that's the reason you can only have 1 automatic discount running in your .com store right now.

 

Does your .com store use any of the following?

  • checkout.liquid
  • Global-e app
  • Licensify app

 

If so, then that's why you don't have a "Combinations" field.

 

For more information, read Shopify's "Discount combinations" help desk article:

 

https://help.shopify.com/en/manual/discounts/combining-discounts/discount-combinations#eligibility-r...

 

Best,

Tobe