Merchant shard error report but i can't see it in my extensions dashboard

Solved

Merchant shard error report but i can't see it in my extensions dashboard

Prudentt
Shopify Partner
80 2 1

A merchant shared a payment customization error report and i received an email: 

Screenshot 2024-01-20 at 08.59.31.png

 

Yet, when i click the extensions dashboard there is no error shared by anyone, also, i should mention that the error report was shared less than 24 hours ago, so it definitely should have it saved. Is this a bug?

Screenshot 2024-01-20 at 10.10.27.png

Accepted Solution (1)

Prudentt
Shopify Partner
80 2 1

This is an accepted solution.

It turns out the merchant shared TODAY some error created something like 20 days ago. So when clicked the email, i entered the dashboard with the default filter of last 24 hours and it shows nothing, so i filtered for 30 days and then i was able to see the error report

View solution in original post

Reply 1 (1)

Prudentt
Shopify Partner
80 2 1

This is an accepted solution.

It turns out the merchant shared TODAY some error created something like 20 days ago. So when clicked the email, i entered the dashboard with the default filter of last 24 hours and it shows nothing, so i filtered for 30 days and then i was able to see the error report