Product.Selling_plan_groups Array (Liquid) Is Sometimes Empty (Again) (Urgent)

[Etra]

This is what seems to be the same issue that seemed to have occurred before in that the selling_plan_groups array is empty in Liquid. Many merchants have reached out regarding this. I can provide specific examples if needed to a Shopify representative to not expose sensitive details here. 

Previous issue: https://community.shopify.com/c/shopify-functions/product-selling-plan-groups-array-liquid-is-someti...

@Liam 

[Liam]

Hi Etra,

Thanks for flagging - we're looking into this now. Will report back with an update asap.

[Liam · Accepted solution]

Hi again Etra,

Have you or merchants experiencing this contacted our support? If you have a ticket number you could share via DM that would be helpful.

[Etra]

Hey. I have not personally contacted support other than through here. I know some merchants reached out to your support but basically got the response to "contact the app developer". As mentioned I can message you a specific example if needed.

[Etra]

@Liam Sorry about this. I believe we found the issue on our end for some specific merchants :/. Thank you though. 

[Liam]

Great to hear you've figured it out 🙂