What's your biggest current challenge? Have your say in Community Polls along the right column.

Re: Discount price not showing on the product page

Solved

Discount price not showing on the product page

Francesco737
Tourist
4 1 1

My "Compared at" price is not showing, i already checked and it's nothing related to Theme colors, for some reason the price is just not there, i don't understand what the reason can be 

bug shopify.PNG

Accepted Solution (1)
Francesco737
Tourist
4 1 1

This is an accepted solution.

i solved the problem,apparently you have to turn on a setting in the market options that allows discount prices to be shown in EU countries

View solution in original post

Replies 7 (7)

Victor
Shopify Staff
2611 236 558

Hi @Francesco737,

 

Thank you for getting in touch. Can you tell me which theme you are using please? Have you managed to get the "Compare at" price displayed in this theme before, or is this the first time you've tried?

Victor | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Francesco737
Tourist
4 1 1

I'm using Debutify, yea i used this Theme already before and i had no problems with it, but now i seriously can't understand what happened

Victor
Shopify Staff
2611 236 558

Hi @Francesco737,

 

Right, thank you. It's worth noting that Debutify is not a Shopify-made theme, nor is it made by an approved Shopify Partner who offers their theme through the official Shopify Theme Store. Third-party themes not made available via the Theme Store are not subject to the same quality and stability requirements of official themes and as such bugs and technical issues are more likely to arise.

 

I would recommend reaching out to the developers of the Debutify theme if possible and asking them for their assistance with this. If they are unable to help, you could look into hiring a Shopify Expert to troubleshoot and repair this problem for you.

 

Moving forward, if you are unable to resolve this issue or experience more down the line, I would recommend looking into getting a theme from the Shopify Theme Store. There's a wide variety of options in both the free and paid categories, and if you use a free Shopify-made theme, bugs and issues such as this is something our own themes team can investigate and look into for you.

 

Victor | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Francesco737
Tourist
4 1 1

This is an accepted solution.

i solved the problem,apparently you have to turn on a setting in the market options that allows discount prices to be shown in EU countries

Jur78
Visitor
1 0 0

Thanks for the solution. I have the same problem. Where can I find this option in Shopify?

Giosafatte
Visitor
1 0 0

Have you fixed it? I am experiencing the same issue. Cheers

 

CupidsSurprise
Visitor
2 0 0

Im having a similar problem on the sense theme my website is cupidssurprise.com and I fixed the issue when the products show on a collection but once you open the product page the compare at price does not show and it only shows the discounted price.