How can I display a 3D model on Prestige theme product page?

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Hello, we are using Prestige theme version 5.2.0. We are trying to display 3D model in our product page as part of our listing. Theme support informed us that we just need to add the 3D model (.glb) in the media section which we tried. It showed successfully as 3D model in our backend, however it doesn't display as 3D model in our front-end. It display the 3D icons but when we click on it, nothing happened. The image just froze (doesn't interact). Is there anything else that we need to setting to enable the 3D viewer? Kindly need all your advise, thanks in advance for any help offered!