How can I remove the JS/Adware.Subprop.Z virus from my website?

kate32north
Tourist
4 0 1

Screen Shot 2021-11-24 at 5.10.09 PM.pngScreen Shot 2021-11-24 at 5.10.02 PM.pngScreen Shot 2021-11-24 at 5.09.55 PM.pngMy website is getting a pop up virus. I've disabled pop ups from Vajaro, which shopify support initially told me was likely the problem. I was then told it was peoples browsing habits since it's not always duplicatable. ITS NOT. Its happening to many customers. I have the name of the virus, but no one at shopify has been able to help me yet. Please help! 

 

Here's the name of the virus that my virus protection software is seeing:

JS/Adware.Subprop.Z
I'm using a antivirus program called ESET Nord32 Antivirus
Replies 6 (6)

WhiteWater_Web
Shopify Expert
457 17 42

Hi there - what is the link of the website? We can help take a look.

 

Cheers.

 

WhiteWater Web

info@whitewatersolutions.com

A certified Shopify Partner and Expert, WhiteWater Web (WWW) is a premium digital solutions company specializing in advanced Shopify Dev, Usability/Design, and Online Strategy. WWW has been working with the Shopify platform since 2006.
info@whitewatersolutions.com
kate32north
Tourist
4 0 1

Screen Shot 2021-11-24 at 5.10.09 PM.pngScreen Shot 2021-11-24 at 5.10.02 PM.pngScreen Shot 2021-11-24 at 5.09.55 PM.png

kate32north
Tourist
4 0 1

32northboutique.com Problem is, I've never been able to recreate it on my mac... but ive had customers send me photos all week of the issue. 

WhiteWater_Web
Shopify Expert
457 17 42

You definitely have an issue. We would require collaborator access to the site to do any more deep diving. 

We were able to replicate the errors and see some bad code being executed.

 

Hit us up via email if you need a further hand.

 

 

Take care.

 

WhiteWater Web

info@whitewatersolutions.com

A certified Shopify Partner and Expert, WhiteWater Web (WWW) is a premium digital solutions company specializing in advanced Shopify Dev, Usability/Design, and Online Strategy. WWW has been working with the Shopify platform since 2006.
info@whitewatersolutions.com
WhiteWater_Web
Shopify Expert
457 17 42

We're happy we could assist with this; the malware/bad code has been removed.

 

For those interested this was all triggered by bad, obfuscated code well hidden within an old app on the store. Be careful what you are adding to your theme files folks!

 

Happy holidays.

 

WhiteWater Web

A certified Shopify Partner and Expert, WhiteWater Web (WWW) is a premium digital solutions company specializing in advanced Shopify Dev, Usability/Design, and Online Strategy. WWW has been working with the Shopify platform since 2006.
info@whitewatersolutions.com
WhiteWater_Web
Shopify Expert
457 17 42

We have recently debugged and removed the exact same malware for another site; however, this time the bad code was hidden directly in the theme files (via include code which was making calls to bad, third party code).

 

We highly encourage you to consult with Shopify support, or Shopify experts, before considering to add apps to your store. Apps are very easy to add but often not understood - and can be difficult to remove.

 

Take care.

 

WhiteWater Web

 

 

A certified Shopify Partner and Expert, WhiteWater Web (WWW) is a premium digital solutions company specializing in advanced Shopify Dev, Usability/Design, and Online Strategy. WWW has been working with the Shopify platform since 2006.
info@whitewatersolutions.com