Solved

How to fix code issues in Sense theme on my store?

Sosa78
Tourist
6 0 1

Hello!!! there's been a problem in my shopify store i'm currently using the theme called " Sense" and i'm tryna edit the code to get rid of the footer menu duplicate but somehow things got worse and there's code on the header idk how to fix it please tell me thanks.

Sosa78_0-1693847653976.png

 

Accepted Solutions (2)

Shay
Shopify Staff
2914 453 592

This is an accepted solution.

Hi @Sosa78 

 

Thank you for the screenshot showing the issue you are facing. Since the Sense theme is a free theme from Shopify, this is something our theme support team might be able to assist with. 

 

I do recommend rolling back your recent theme code changes though to help undo any issues that have been created. You can see an option at the top of the theme code page to roll back to a previous version of the theme code. 

 

Before making any changes, even rolling back theme code changes, I do recommend duplicating your theme file so that you always have a safe recovery point. You can learn more about how to do this in our Help Center here: Editing Themes.

 

Once that is done, you can reach out to our authenticated support for additional help. To access our authenticated support, please follow this link: Shopify Help Center

Shay | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Shay
Shopify Staff
2914 453 592

This is an accepted solution.

I am glad that rolling back the theme code resolved the initial issue for you. For the duplicated links in the footer, this may just be how the menu for the footer was set up. You can confirm this in your admin by going to Online Store > Navigation and review the menus you have in your list. 

 

If they are not showing as duplicated in your navigation settings, you will want to reach out to our authenticated support for further troubleshooting.

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 6 (6)

Shay
Shopify Staff
2914 453 592

This is an accepted solution.

Hi @Sosa78 

 

Thank you for the screenshot showing the issue you are facing. Since the Sense theme is a free theme from Shopify, this is something our theme support team might be able to assist with. 

 

I do recommend rolling back your recent theme code changes though to help undo any issues that have been created. You can see an option at the top of the theme code page to roll back to a previous version of the theme code. 

 

Before making any changes, even rolling back theme code changes, I do recommend duplicating your theme file so that you always have a safe recovery point. You can learn more about how to do this in our Help Center here: Editing Themes.

 

Once that is done, you can reach out to our authenticated support for additional help. To access our authenticated support, please follow this link: Shopify Help Center

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Sosa78
Tourist
6 0 1

Hi shay it's still the same after i change the code to the current code can you try giving me the code and i'll try adding it to my store.

Sosa78_0-1693887166147.png

 

Sosa78
Tourist
6 0 1

it work now

Sosa78
Tourist
6 0 1

Hi shay it work now but can you help me fix the footer menu it duplicate on the sense theme i'm having problem on the footer menu

Sosa78_0-1693914607771.png

 

Shay
Shopify Staff
2914 453 592

This is an accepted solution.

I am glad that rolling back the theme code resolved the initial issue for you. For the duplicated links in the footer, this may just be how the menu for the footer was set up. You can confirm this in your admin by going to Online Store > Navigation and review the menus you have in your list. 

 

If they are not showing as duplicated in your navigation settings, you will want to reach out to our authenticated support for further troubleshooting.

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Sosa78
Tourist
6 0 1

Hi shay it work now thanks.