What steps to take when unable to unlock my store?

6 0 1

What should I do to unlock my store? I have already contacted the support team but they always refused to help me and asked me wait until they emailed me. However, nobody contacted me after 3 days. What should I do?






Reply 1 (1)

Shopify Staff
2777 199 390

Hi there @muskeask!


Thanks for reaching out to share your concern with us here in the Community.


Based on the info you have provided here, the good news is it sounds like you've already been in touch for support and your query has already been escalated correctly.


If so, no further action is necessary on your part other than waiting for an update from that team.


It can take a bit longer to hear back from our escalated teams, due to their workload and requirements to work according to secure processes.


Rest assured, the first and only place you'll hear back about your account will be by way of a reply to that email.


All the best!

Don | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog