Why can't I press edit for email verification?

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 I can’t press edit

Reply 1 (1)

Shopify Staff
1332 319 228

Hey, @Gymgoals2024! Welcome to Shopify Community!


A local issue may be preventing you from clicking the Edit button. Local issues are triggered by something on your device or your surrounding circumstances and they can be fixed by local troubleshooting. To pinpoint the cause and attempt to fix the error, you can perform local troubleshooting steps. Feel free to go through the steps below, then try to click Edit after performing each step to see if any of these resolve the problem.


  • Clear the cookies and cache of your browser. After this, completely reboot the browser.
  • Try a different web browser, as well as an incognito window or private browsing window to rule out any browser issues.
    If you are still experiencing the error using incognito, confirm you have disabled browser extensions as these can change how the pages look.
  • Ensure the web browser is up to date on the latest version.
  • Try another device, such as another computer or mobile phone.
  • Try another internet connection (switching to a cellular network on a phone rather than wifi, for example).
  • Ensure you do not have any firewalls or pop-up blockers enabled on your device as these can interfere.


If none of these fix the issue, you can verify your email or authenticate your domain by following the steps on this page.


I'm glad to see you're working on sending a newsletter to your customers. Newsletters help grow your business as they can be an effective tool for keeping customers engaged. While that's the case, their effectiveness still depends on various factors, such as the content. Make sure the information you put in your newsletters is valuable and relevant to your customers. Tailor the content to their interests, preferences, and needs so they become interested in your emails. If you need ideas on how to keep your customers engaged take note of the suggestions from this blog post.

Summer | Social Care @ Shopify 
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