Why is my checkout link constantly refreshing?

Guarazez
New Member
4 0 0

The check out page on my store doesn’t work, it only keeps refreshing. Two customers have said the same

Replies 5 (5)

Ollie
Shopify Staff
2387 454 401

Hey @Guarazez.

 

Thanks for reaching out.

 

Just to gather some additional context, could you share your online store URL so we can take a further look? Also, are you or your customers receiving any specific errors when attempting to navigate to the checkout?

 

I would suggest attempting to clear the cache on your browser and try to navigate to the checkout once again. If the issue persists, you can attempt to use a separate browser - for example, if you are using Safari, try this action on Google Chrome.

 

Let me know if that does the trick, looking forward to your response.

Ollie | Social Care @ Shopify 
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Guarazez
New Member
4 0 0

Hello,

 

I cleared the cache and still doesn’t work.

My website is www.guaraxez.com

 

My customers is the one that made aware of the problem, the cart page only keeps refreshing so when they click checkout it only refresh but doesn’t take them to check out.

 

I have try several thing like reinstalling the theme, removing new apps and even erasing the google script at checkout,

Ollie
Shopify Staff
2387 454 401

Hey @Guarazez.

 

Thanks for the quick response.

 

I appreciate that you have included your online store URL as that is very helpful! I can confirm with you that the checkout button appearing on the cart page is causing the page to reload instead of navigating to the online store checkout. Since I cannot authenticate you due to the sensitive information that would need to be shared, I am unable to look into the theme's coding.

 

In this case, I would suggest reaching out to our live support by logging into your store using the Contact Us page. This will allow us to securely verify you as the store owner.

 

Once you successfully login, or select the option to Continue without logging in - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the option to Get Support and speak directly with a Support Advisor about the situation.

 

Let me know if you have any questions.

 

Ollie | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

WhiteWater_Web
Shopify Expert
457 17 42

Do you use Google Tag Manager? This is a known issue right now; please check https://www.shopifystatus.com/

 

Temporarily backup and remove your gtag.js code, and/or use this fix (only good for some themes): Add this below the <form> part of the cart coding it should resolve the issue :<input type="hidden" name="checkout">

 

Cheers.

 

WhiteWater Web

 

A certified Shopify Partner and Expert, WhiteWater Web (WWW) is a premium digital solutions company specializing in advanced Shopify Dev, Usability/Design, and Online Strategy. WWW has been working with the Shopify platform since 2006.
info@whitewatersolutions.com

Rayshuggs
Globetrotter
561 35 83

Hello, it seems like this has been a popular complaint this past day. Did you reach out to the Shopify support team to help sort it out and I hope the current situation is better.

Please let me know if it works by giving it a Like or marking it as a solution!
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