Why is my homepage screen white and how can I fix it?

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guys since yesterday my home page is in this state!

i don't know what to do .. can someone help me?


Reply 1 (1)

Shopify Staff
1672 194 288

Hey there, @Panscim. Thanks for coming to the Shopify Community with your theme situation. I hope you're doing well. 


In order to determine some next steps to support you here, we would like to ask you for some additional information:


  • Can you tell us what theme you were using in your store?
  • Where did you download the theme from?
  • How long when you using this theme?
  • When did you first notice that this was happening?
  • Have you recently made any changes to the coding of your theme?
  • Have you recently downloaded any new applications to your store?
  • Does anybody have access to your theme to make changes to the coding?

Please, get back to us when you can with the requested information. We'll keep our eyes peel for your reply.

Imogen | Social Care @ Shopify 
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