Wrong product variant being added to cart - Narrative Theme

Wrong product variant being added to cart - Narrative Theme

promisca
Tourist
10 0 3

Whenever I click or select a product variant, only the default gets added to the cart, the error came just recently, it was working fine a month ago.

Replies 10 (10)

JustinTharpe
Shopify Partner
142 5 17

Please share your store website, so I can have a look.

Please Like and Accept Solution if Useful.
The two picks of this month: Shipping Address Editor and Product Customizer
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promisca
Tourist
10 0 3

promisca
Tourist
10 0 3

urgent please reply

JustinTharpe
Shopify Partner
142 5 17

Hi @promisca, I think you missed my reply.

 

Please share the store URL. So I can have a look.

Please Like and Accept Solution if Useful.
The two picks of this month: Shipping Address Editor and Product Customizer
Shopify Community Helper
promisca
Tourist
10 0 3

Any update?

JustinTharpe
Shopify Partner
142 5 17

Do you have any apps installed that interfere with the product page?

Please Like and Accept Solution if Useful.
The two picks of this month: Shipping Address Editor and Product Customizer
Shopify Community Helper
promisca
Tourist
10 0 3

no none

promisca
Tourist
10 0 3

Please suggest what can be the issue?

promisca
Tourist
10 0 3

Can you reply?

 

JustinTharpe
Shopify Partner
142 5 17

Hey @promisca, I couldn't find what's wrong with the store - from the top-level view. Maybe there's something in the theme.

 

I think a Shopify support person would be able to help you better. You should try reaching out to them via the contact form via your dashboard.

Please Like and Accept Solution if Useful.
The two picks of this month: Shipping Address Editor and Product Customizer
Shopify Community Helper