Products on checkout disappears when changing the language on any of cart pages

Rockass
New Member
5 0 0

Hey, here is our eshop: https://shreddedpaper.store
We have problem that products on the cart disappears (all cart resets) after changing the language on any of the checkout pages. We use Shopify Translate & Adapt app for translating.

Also then pressing on logo on any of checkout pages it brings back to English language despite it was chosen another then English then making the purchase - it this deletes the cart again.

Replies 3 (3)
Rockass
New Member
5 0 0

It is strange as the Translate & Adapt and the theme I use both are Shopify native and they don't work together.
I have checked the settings and couldn't find anything related with this as well.
How to reach out the app support? I see making a review option but I guess this is not the way to do it?

peterthesling
Shopify Staff
1 0 0

Carts unfortunately don't carry over to a different domain. So when you select "Lietuvių" on https://shreddedpaper.store/ and get to https://popieriausdrozles.lt, we start with a new empty cart. This is because the cart is stored in a cookie, which doesn't carry over to a different domain.If you go back to English and https://shreddedpaper.store/, you can see the cart re-appear, since the cookies still exist. If you were to use language subfolders, like https://shreddedpaper.store/lt, this problem would not occur.

 

I can't reproduce the issue of pressing the logo on the checkout pages and changing the language. Can you still reproduce it and what's the steps for you to run into this issue?

Rockass
New Member
5 0 0

OK, then you said that the cart re-appeared then you switch back to English I checked again as it didn't for me before. Now I can say that it happened because I used Safari.
And the same goes with my second question (pressing logo on the checkout pages and changing the language) - it only reproduce on Safari.
Any ideas here?