Solved

"Your downloads are ready" - in English only?

Dan_NY
Tourist
8 1 2

I have a shop set up in 4 languages. So far, everything works like a charm. The only thing that customers don't receive in their selected language is the email "Your downloads are ready" sent by delivery@shopify.com, which carries the download link of the purchased mp3-file.

I'm using the "Label" - Theme, but I don't think it is a theme specific thing though...

Is there a way to have these emails sent in the same language as the shop is translated to? Can't find it in "translate & adapt"...

 

Thank you! 🙂

Accepted Solutions (2)

MayaDesigns
Visitor
2 1 0

This is an accepted solution.

There is a similar discussion below - basically Shopify doesn't support this out of the box (at least for now), you have to use an external app or try customising the code yourself.

 

https://community.shopify.com/c/ecommerce-marketing/automated-emails-in-multiple-languages-welcome-e...

View solution in original post

Dan_NY
Tourist
8 1 2

This is an accepted solution.

Shame really, for a platform that's supposed to be for worldwide sales... Anyway, thank you very much indeed! I'll have a look. 😊💜

View solution in original post

Replies 4 (4)

MayaDesigns
Visitor
2 1 0

This is an accepted solution.

There is a similar discussion below - basically Shopify doesn't support this out of the box (at least for now), you have to use an external app or try customising the code yourself.

 

https://community.shopify.com/c/ecommerce-marketing/automated-emails-in-multiple-languages-welcome-e...

Dan_NY
Tourist
8 1 2

This is an accepted solution.

Shame really, for a platform that's supposed to be for worldwide sales... Anyway, thank you very much indeed! I'll have a look. 😊💜

richbrown_staff
Shopify Staff
632 91 155

Hi @Dan_NY , I think this is a different issue from the one linked to. I think the Digital Downloads app creates a notification; I'm looking into it and will come back to you. Rich

To learn more visit the Shopify Help Center or the Community Blog.

Dan_NY
Tourist
8 1 2

Wonderful! Thank you so much @richbrown_staff