Why am I getting a 'Translatable content hash is invalid' error in Shopify Translate?

kport
Excursionist
36 0 8

Hello,

 

I'm using Shopify Translate & Adapt to localize a page.

I copied and paste the original content to the right side and changed each word and phrases.

However, when I try to save, it gives me a message saying that "Translatable content hash is invalid"

 

Is there another way to translate a page?

Any help would be appreciated.

 

 

kport_0-1712986643990.png

 

Replies 10 (10)

richbrown_staff
Shopify Staff
651 94 158

Hi @kport , I'll look into this and find out what's happening

To learn more visit the Shopify Help Center or the Community Blog.

kport
Excursionist
36 0 8

Hi @richbrown_staff , thank you for your reply. Plese let me know what I can do to fix this!

 

Many thanks in advance,

maka93
Visitor
1 0 0

I'm having the same issue trying to translate content from english to turkish, when i paste my translation in the left side and try to save it it gives me the same error. "Translatable content hash is invalid".
would be great helping us understand what the issue is and how to solve it. 
thanmk you in advance 

richbrown_staff
Shopify Staff
651 94 158

@maka93 @kport we can't reproduce the error this end; could you please record videos of it happening and send to localization-product-team@shopify.com ? Thanks

To learn more visit the Shopify Help Center or the Community Blog.

thecolorsofawom
Visitor
2 0 0

I'm also experiencing the same translating from English to Italian. I can't upload the screen recording I have because I don't have permission but hopefully someone else will be able to do it.

richbrown_staff
Shopify Staff
651 94 158

Hi @thecolorsofawom please see the email address above to send to (or upload to YouTube as unlisted and share there or here), cc @kport @maka93 . If video's not possible then screenshots are ok - just give me steps to replicate. We need that to work out what's happening and fix, thanks

To learn more visit the Shopify Help Center or the Community Blog.

arctisroots
Visitor
1 0 0

I am experiencing the same problem, I am working with an Icelandic translation.

richbrown_staff
Shopify Staff
651 94 158

@arctisroots @kport @maka93 @thecolorsofawom please record a video and send it to us at localization-product-team@shopify.com - we're unable to resolve this until we can see how to reproduce it. Thanks

To learn more visit the Shopify Help Center or the Community Blog.

richbrown_staff
Shopify Staff
651 94 158

@arctisroots @kport @maka93 @thecolorsofawom just re-iterating here that we're not currently looking at this issue as we don't have a video of it yet. Please make one if you're seeing this error and send to us

To learn more visit the Shopify Help Center or the Community Blog.

ccc509
Shopify Partner
1 0 0

Hi, I am still experiencing the same issue, I am going to send an email to localization-product-team@shopify.com with more details