Hi @Rockyj95 , The code of the API used to achieve product customization is broken. It has issues's like it shows price zero for products added to cart , while it was showing $471 while with add to cart button.
I believe there is lots of JS involved and communication to 3rd party code which is taking time and making it slow, it might even go into loops if something is not logical.
You just need to consider more user cases and retest it.
This is Gina from flareAI app helping Shopify merchants get $6Million+ in sales from Google Search, on autopilot.
I ran a Lighthouse report for your store and the store speed is 23 only.
I would advise you to analyze your website speed using tools such as Google PageSpeed Insights or GTmetrix. These tools can provide insights into your website's performance and suggest ways to improve it.
Also, check the apps installed on your Shopify store. Too many apps can slow down your website. Consider uninstalling any apps that you are not using or need.
Consider taking a look at Shopify's guide on Improving your online store speed to help improve your customers' shopping experience and increase your conversion rates.