Does a Shopify expert have more backend access?

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I just want to know if a Shopify Expert has greater access to an account regarding the backend to fix things, etc.  I am not looking for an Expert right now; I just want to know if their access level is different. 

Replies 4 (4)

Shopify Staff (Retired)
1122 78 173

Hi there, @OracoSolutions


Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!


With regards to your inquiry, Shopify Experts do not have greater access to your account or any other information for that matter. They are simply experts in certain parts of the platform who can help you in whatever it is that you may need regarding your Shopify store. 


You are able to collaborate with them and provide your store information and from there, they can act accordingly. Working with an expert can simply mean sifting through the Expert Marketplace or you can also create your own job posting. 


The Experts Marketplace lets you hire Shopify experts to help build your business. Experts are trusted, third-party agencies and freelancers who offer services for Shopify merchants, including the following:


  • Marketing and sales
  • Store setup
  • Development and troubleshooting
  • Content writing
  • Visual content and branding
  • Expert guidance

Was there anything that you are currently experiencing in your store that you are needing assistance with? 


Definitely let me know if you have any more questions regarding this matter. Looking forward to assisting you further, if need be. 

To learn more visit the Shopify Help Center or the Community Blog.

2 0 0

Hi Daniel

Thank you for your reply.  Trying to achieve much better page speeds, I thought that Shopify would be no different from other platforms I have used, but it is when you have no backend access.  Now that I know that Experts have no greater access than I have, I need to figure out why the page speeds we see are not great. 

Shopify Staff (Retired)
1122 78 173

Thanks for that added information. 


What sort of backend access are you looking for? 


With regards to site speed, please refer to some of these resources that can help you in this: 



Definitely let me know how this works out for you. Also, if you haven't already, reaching out to our live support team is always useful as they can also open up backend information on their end and walk you through your own admin. 

To learn more visit the Shopify Help Center or the Community Blog.

Shopify Expert
695 52 135

Hi @OracoSolutions 


Welcome to the Shopify Community!

I am Ani From MS Web Designer( (Top Rated Shopify Certified Experts and eCommerce Consultant from Singapore ). I helped 1000+ Shopify Store owners optimize their website loading speed for mobile and desktop and increase their conversion rate.

I will love to help you with some expert feedback here.

- Kindly Provide your Store Url,
- Also, Mention Which Shopify theme you are using

- How many Apps you are using?

Note: If your store is protected with ‘store Font password,’ please Send it here or DM me.

If you have any concerns feel free to ask me!

Pro Tips :
Proven Shopify App to Improve and Sales Conversion Dramatically

Coupon Discount Popup in Cart
Elegant Sticky Add to Cart, Floating Cart, Sticky Checkout


Recover abandoned carts and market better with web push

Here is a helpful article to improve the Shopify Page Speed and how to maintain the Speed post Speed optimization that our experts wrote!
Based on  500 + Case Study