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Have to click back twice

jordanbanks
New Member
2 0 0

Hi, i have to click back twice to go back to actually go back to previous page. The first time you click it just loads to the same page your on. Can anyone help please? 

Thanks

Replies 4 (4)
Don
Shopify Staff
Shopify Staff
2162 150 288

Hi there @jordanbanks!

 

Would you be able to share a link with me here to anywhere in your store you're experiencing this issue so we can check this out together?

 

A good first troubleshooting step would be to see if this behaviour is replicated on another browser, device, or internet connection.

 

I'd also ensure you're using a supported, updated browser and that you've cleared the cache on it recently.

 

Let me know if this issue still persist for you, and share a link to where I can check this out for you, please!

Don | Social Care @ Shopify 
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jordanbanks
New Member
2 0 0

Hi Don

 

Thanks for your reply. It happens on my product page, So when you click a product & view the images when you click back on a mobile phone (using iphone) you have to click back twice to actually go back to the previous page which would be the collection page. Any ideas as to why? 

 

Thank you

PaulNewton
Shopify Partner
4332 321 931

@jordanbanks when you view an image is the url in the browser being changed?

It's common for such web features to append a hash anchor to urls, or other schemes than can mean that image basically gets a shareable url to view in the product page when it loads.

 

 

when you click back on a mobile phone (using iphone) you have to click back twice to actually go back

Is this specifically only happening on iphone, have you tested other mobile devices and desktop browsers? 

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Don
Shopify Staff
Shopify Staff
2162 150 288

Hi again @jordanbanks!

 

Thanks for getting back to me here with that info.

 

Would you have a link to your store that you can share with us here so we can test this with you?

 

If you've confirmed already that your browser is updated and supported as outlined above, I'd also recommend checking this out on another setup (you mentioned mobile devices and iOS specifically being affected) to see if you can narrow it down further.

 

If you can also share the name of the theme being used here that might help us to investigate this together!

 

Please do be sure to share a link to where we can check this out and attempt to reproduce this behaviour.

Don | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog