Query Regarding Hosting and Website Speed Optimization

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Dear Shopify Team,

I hope this email finds you well. Firstly, I'm delighted to have the opportunity to contact you.

I am currently facing some issues with my Shopify e-commerce platform. I own a store on Shopify, which is an E-commerce platform. Here is the link to my store: https://powerhouseexpress.com.pk/. I want to inquire about the hosting country you provided for my website. Additionally, I have noticed that the speed score of my website is quite slow. This has been causing several problems for my business, affecting its ranking and user experience.

I have attached a document outlining my concerns and website performance. Could you please provide me with guidance on how to improve my website's speed score? Furthermore, I would appreciate it if you could inform me about the country where my hosting is located.

Thank you for taking the time to look into these matters.

Best regards,
[Mr.Rayyan Parvez]

Reply 1 (1)

Shopify Staff
1855 253 223

Hi @Powerhouseexpre,


Thank you for reaching out to the Community! I'm happy to provide some assistance with improving your site speed, to ensure this gets resolved. 


To get started, I've gone ahead and made a couple suggestions that may help. There are 4 main reasons customers will experience slow loading times including: 


  • Too many apps trying to load at one time: The more apps that are running at once, the longer the loading times will be. Determine if you really need all those apps and If you're not using them at all, then you should remove them.
  • Theme customizations: When you edit or customize themes, file sizes can increase and affect your store speed. If you have a heavily customized theme, this may be something to take into consideration. 
  •  Image sizes: The larger the image size and the more videos and slideshows you display, the longer it will take to load. We also have a great blog article with 10 Must Know Image Optimization Tips
  • The end-user/customer browser, device, and internet connection: This is something you won't have control over of course, but it is good to keep in mind. 


Additionally, I recommend checking out our Improving Your Online Speed Score document as it touches on a few more tips and suggestions. If you are using a Free Shopify Theme, we may be able to investigate further to provide basic performance improvements. You can learn more about the support available, in our Support For Themes document. 


You may also consider hiring a Shopify Expert. They are trusted third-party agencies and freelancers that work to help improve your business! To learn more, you can check out our Expert Marketplace


Touching on your hosting country, could you please share a bit more information on what you mean by this? Additionally, could you please provide a bit more information on the issue that you're currently experiencing? 


Please let me know if you have any other questions or concerns. 

Blair | Shopify 
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