Our online speed score currently displays as 38 and the 3 tests that shopify uses show this as a result. However, when we click the links and run the tests we have a mobile result of 98 for all 3 tests. they cannot explain to me why the displayed result is so wrong. Just to explain - we had some work done to optimise our site and got our score to 98. For a while the speed score on shopify was the same (98) but a couple of weeks ago it dropped back to 38 in 2 days. how can this be when the lighthouse links still return three 98 scores - the same results we get on google page speed insights. It doesn't make any sense. Is Shopify dysfunctional?
Tira here to help.
Thank you for posting your question and I appreciate all the details you’ve provided here. This is helpful.
It sounds like you were viewing the online store speed report on the Shopify admin. Is that right? If so here are the steps to view the report:
The report contains additional information such as which pages were analyzed, and how your score compares to the scores of similar Shopify stores.
You can also find these steps in our help doc: Viewing your online store's speed score and report. Can I get you to try these steps? I would love to know what shows up in your report after!
It also sounds like your store experienced a significant change in the Shopify admin. I am not exactly sure why this would happen, but here is some insight from our online store speed FAQ:
Why did one of my scores change?
Your scores might change from day to day, even if you didn't make any changes to your online store. Scores can change because of the following factors: The relative scores of other stores. If another store made improvements to their score, then your score might be ranked lower in comparison. Other variability factors. Your scores can also change when you make changes to your online store. For example, you might have imported several new products, created several new collections, changed your theme, or introduced a new app. Learn about the factors that can impact your online store speed. Your score might not change for a few days after you make changes to your online store.
Does this resonate with what you’re experiencing?
Hey, Mark and thanks @CartTurbo for chiming in to help.
I would love to take a closer look. You mentioned attaching some screenshots but I don't see any screenshots in your second post, please post them here and the community and I can take a look for you.
And you are sure that when you optmized your store, the develoepr didn't use a hack to hide your site content specifcally from PageSpeed Insights? If they did this, then if shopify is running the Lighthouse test from their server, the content isn't being hidden.
To test, use chrome's Lighthouse pane to run the test locally, with network and cpu throttling enable. If the result is in the 30's, then what I said above is probably the reason.
I just wrote my first blog ever about how to improve your Shopify store loading speed.
I discovered some great techniques in the previous months and I want to share it with the Shopify Community to improve loading speed and it's will have a positive impact on user experience and also conversion rate
I'm having the same issue. My speed score on Shopify has been kept on a level around 80 and suddenly it started dropping this month to 27, but I didn't make any changes on my website (no images, videos or apps added). There were no events. On PageSpeed Insights it still shows scores between 80-90 for all pages (mobile and desktop). I'm adding a document with screenshots below. My website URL is https://carreaudiamondpainting.com/
Hey @Mark_Hughson, I hope you are doing well!
To know how you can improve the site speed, you can refer to this blog: https://www.aitrillion.com/improve-your-ecommerce-site-performance-speed-to-boost-conversions/
Yes, your theme is also using the trick where the page is showing a limited amount of actual site content to PageSpeed Insights.
See that image on the right, what you should be seeing there is the top of your page, but what is being displayed is your footer, that's becuase all the page content is being hidden in order to get a higher score.
We had our shop optimized and it was tested on GTmetrics where it scored 85-90 with site speed of 2.2sec. This is great but it only scores low 50's on Google page speed and this is the only score that counts for e-commerce - they decide where your site ranks.
But now the score isn't 98 as compared to the lower one on shopify's dashboard, so issue solved, right?
I agree with you. It amazes me that I am the first to post on this scam but I do check our site all the time on more than one tool. Personally I think it is (can't say this word) disgraceful that Shopify are promoting these people as "Shopify partners" or so-called experts. I would assume that anyone caught doing this will be immediately banned from their referral system forever. Personally I wasted about 3 hours over 3 calls trying to sort this out on chat with Shopify help. I kept on being told that it must be an app I installed or some other lame excuse. Totally useless.
I should add that, as explained to me, the quickest way to see whether you have been scammed or not is to run your site through Google page speed test. If you don't see your full page on the staged images below the results you have the hack from a fake optimisation.
Shopify made big fail with an open source in which they make money on the store, apps and developers. This open a window to scams and unprofessional people.
Also, Shopify should make an official statement asap about this to stop the propagation of the issue instead to try to leave it under the carpet.