Solved

Shopify store taking 20+ seconds to load

Pior
Tourist
6 0 2

I'm having issues with my store load times

 

So my website on my phone loads completely fine, but on my desktop, it takes 20+ seconds to load.

All the images are small files (200kbs or less for the most part).

I made a bunch of changes to the code myself so it might not be completely optimised but even when I get rid of it temporarily it doesn't change anything.

I only have 2 apps, an Instagram slider, and a product page tab layout. I've seen plenty of other pages with them and I can't see how they would make my store take 20+ seconds to load.

And many websites like Pingdom say my store is great, and my Shopify speed score is 42, so not the best but not terrible either from my understanding.

 

Hoping someone can have a look at the store and maybe provide some solutions if possible.

 

Thanks!

Accepted Solution (1)

flareAI
Shopify Partner
2405 223 534

This is an accepted solution.

Hello @Pior,

 

Make sure you are following the below steps, which can significantly speed up your Shopify store:


1. Removing unused app code is a best practice that avoids running code for unused features, and makes your theme code easier to read.
2. Avoid unnecessary redirects and fix broken links
3. Themes contain CSS, JS, HTML which can increase and affect your store speed. So disable theme features you don't use.
4. Loading extra data your customers aren't using can impact your store speed without adding value.
5. If you are using slideshows, keep slideshows of featured images to 2-3 slides, or use one featured image.
6. Use a System font which is a font that is already installed on most computers. For example: Segoe UI, Times New Roman. If you use a font that does not yet exist on your customer's computer, then the font has to be downloaded before your text can be displayed. This impacts the time that your store takes to load.
7. Reduce the use of large-sized images and also compress images without losing the quality
8. Use minified CSS and JS files
9. Replace GIFs with static images
10. To reduce the initial load time, you can use Lazyload technique
11. Remove third-party JS scripts and Shopify App which you are no longer using
12. Minimize HTTP requests


If your website takes longer than 3 seconds to load, 40% of your traffic will be lost. Apart from speeding up your store, for getting better conversions, make sure your store products are Found on Google. When your customers search on Google, your product can be found only if Google has indexed the page. Note that once a URL gets indexed, customers will start finding your store through organic searches, you will start getting order conversions for virtually zero cost. Making it sustainable business growth. flareAI helps to get your new products found on Google. flareAI works every day for you. Get sales from Google and 20+ world's largest free sales channels, Single click start!


Hope this was helpful and wish you the best with your store.


Gina
Add flareAI Shopify App today!

flareAI : Get Sales from Google Search, on Autopilot
$10+ billion in eCommerce on Google Search, every day. Find out how much you are missing

View solution in original post

Replies 10 (10)

Jason
Shopify Expert
11185 224 2281

If you wanted to have this sanity checked to know if others see the same results, consider posting your shop url.

 

How did you test the speed locally? Doing some rough second counts, the browser debug console, or a dedicated tool?

★ I jump on these forums in my free time to help and share some insights. Not looking to be hired, and not looking for work. http://freakdesign.com.au ★
Pior
Tourist
6 0 2

Yep completely forgot sorry! krpjewellery.com

I tested it locally and just counted how long it took, thanks.

MS_WEB_DESIGNER
Shopify Expert
695 52 135

Hi @Pior 

 

Welcome to the Shopify Community!

I am Alex From MS Web Designer (Top Rated Shopify Certified Experts and eCommerce Consultant from Singapore ) I helped 1000+ Shopify Store owners to Optimize their website loading speed for both mobile and desktop and increase their conversion rate.

I will love to help you with some experts feedback here

- Kindly Provide your Store Url,
- Also Mention Which Shopify theme you are using

- How many Apps you are using?


Note: If your store is protected with ‘store Font password’ please Send it here or DM me.

If you have any concerns feel free to ask me!

Regards,
Alex 

banned
Pior
Tourist
6 0 2

The URL is krpjewellery.com

I am using 2 apps, an instagram feed slider and a tab layout for my product page.

Im using Debut.

Thanks

kazi
Shopify Partner
492 78 99

You can try to fix the following issues on your store and this will improve your store Speed scores, load time, Google page speed scores, Core web vitals. GTmetrix scores.

 

▶ Fix render blocking resources
▶ Image optimization
▶ JS/CSS files optimization
▶ Lazyload media JS/CSS files
▶ Optimize CSS/JS delivery
▶ Minize HTTP request
▶ Removed unused codes
▶ Fix bad requests ex: 404 links
▶ Optimize Font delivery
▶ Preload files
▶ Optimize APP codes

 

Here some resources you can follow

 

https://help.shopify.com/en/manual/online-store/store-speed/improving-speed

https://gofishdigital.com/blog/shopify-speed-optimizations/

https://www.semrush.com/blog/9-tips-for-boosting-the-speed-of-your-shopify-website/

 

If you need help feel free to contact me Thanks.

☑️ If the answer solve your issue please ✔ Accept it and hit like ✌️

► Need help with theme customization, speed optimization, fix bugs?


► Email: Click here Skype: kof.bd
Pior
Tourist
6 0 2

Thanks, I'll try to give some of these a shot.

Zworthkey
Shopify Partner
5581 642 1563

@Pior 
You Don't have to panic about this,
Hire a Shopify partner and Experts who will help you to boost your Store Speed.

 

Let me know if you need, any more help.
Thank you.

Lana
Shopify Staff (Retired)
849 76 107

Hello @Pior!

 

You have already gotten some really great tips on this thread, so I just wanted to add that store speed is down to factors that we can control, and others that we cannot.

 

Often it can be related to the code in areas where you might not notice it, and if it does not improve after you have taken the steps as suggested here yourself, I recommend you look into working on this with a Shopify Expert. Shopify Experts are people who work externally to Shopify and charge their rates based on the work that they do. They would be able to get into the more technical side of the issue with you.

 

I tried to take a look at your store myself but the URL you provided does not seem to bring me there - are you sure you spelt it correctly? Please do review it and share it again if you would like me to take a look and give you some additional advice.

Lana | Social Care @ Shopify
-Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

flareAI
Shopify Partner
2405 223 534

This is an accepted solution.

Hello @Pior,

 

Make sure you are following the below steps, which can significantly speed up your Shopify store:


1. Removing unused app code is a best practice that avoids running code for unused features, and makes your theme code easier to read.
2. Avoid unnecessary redirects and fix broken links
3. Themes contain CSS, JS, HTML which can increase and affect your store speed. So disable theme features you don't use.
4. Loading extra data your customers aren't using can impact your store speed without adding value.
5. If you are using slideshows, keep slideshows of featured images to 2-3 slides, or use one featured image.
6. Use a System font which is a font that is already installed on most computers. For example: Segoe UI, Times New Roman. If you use a font that does not yet exist on your customer's computer, then the font has to be downloaded before your text can be displayed. This impacts the time that your store takes to load.
7. Reduce the use of large-sized images and also compress images without losing the quality
8. Use minified CSS and JS files
9. Replace GIFs with static images
10. To reduce the initial load time, you can use Lazyload technique
11. Remove third-party JS scripts and Shopify App which you are no longer using
12. Minimize HTTP requests


If your website takes longer than 3 seconds to load, 40% of your traffic will be lost. Apart from speeding up your store, for getting better conversions, make sure your store products are Found on Google. When your customers search on Google, your product can be found only if Google has indexed the page. Note that once a URL gets indexed, customers will start finding your store through organic searches, you will start getting order conversions for virtually zero cost. Making it sustainable business growth. flareAI helps to get your new products found on Google. flareAI works every day for you. Get sales from Google and 20+ world's largest free sales channels, Single click start!


Hope this was helpful and wish you the best with your store.


Gina
Add flareAI Shopify App today!

flareAI : Get Sales from Google Search, on Autopilot
$10+ billion in eCommerce on Google Search, every day. Find out how much you are missing

JoesIdeas
Shopify Expert
2119 190 562

@Pior 20 seconds is a long time, there's definitely something going on there.

 

42 score on the Shopify speed tool isn't bad, that score is based on Google PSI, it's not geared well for ecommerce sites with apps and interactive functionality. If you want to learn about load speed / tools, etc in the context of Shopify check this guide: https://speedboostr.com/understanding-load-speed-on-shopify/

 

I tried your url krpjewellery.com and the site didn't load at all. If that's the correct url, you may have a problem with your DNS settings. Contact your domain provider to check into that.

 

If it's a different url, try running it through the Shopify Analyzer, that's an analysis tool specifically for Shopify that my team built free for the Shopify community. It will tell you the key points of optimization issues + how to fix them.

 

Another thing you can check is for console errors, these can indicate code problems in your website. I wasn't able to load your site but you can use this guide if you're not familiar with identifying console errors: https://speedboostr.com/finding-and-fixing-console-errors.

 

If you need any help feel free to reach out to us (Shopify optimization focused developers) at speedboostr.com/contact.

• Creator of Order Automator (automate tagging, fulfillment, Amazon, notifications + more)
• Shopify developer for 10+ years, store owner for 7 years
• I also make guides like Shopify Automation Tips and How to Deal with Fraud / Chargebacks