Hello. Im having the circle of death at my checkout. I've done speed optimization multiple times,. Im having a major cart abandonment issue! Please help! Is that a server or what? What’s the problem and how to fix it???
Thank you for bringing this to our attention. I'd like to investigate this further with you, especially as you mention you are experiencing slow load times on the checkout.
Site optimization, while still very important, shouldn't affect checkout times assuming you are not using any third-party apps that are slowing the checkout down. To make sure I have the full picture, I'd like to run some tests on your site myself and see if I can replicate your experience.
Can you please share the following with me:
your store URL
whether or not you have a plus store with customizations made to your checkout.liquid
a screenshot example of your experience at checkout
any recent customer complaints of said issue
timelines of when this started occurring, and if you added any extra apps or code to the site that could be related
This will give us a better understanding of what is going on, and make it clearer what steps we can take going forward.
I look forward to your reply,
Olivia | Social Care @ Shopify - Was my reply helpful? Click Like to let me know! - Was your question answered? Mark it as an Accepted Solution - To learn more visit the Shopify Help Center or the Shopify Blog
I am Anni from MS Web Designer (Top Rated Shopify Certified Experts and eCommerce Consultant from Singapore) I helped 1500+ Shopify Store owners to Optimize their website loading speed for both mobile and desktop and increase their conversion rate.
I'd be delighted to provide you with some experienced advice here.
- Kindly Provide your Store URL, - Even mention which Shopify theme you are using
- How many Apps you are using?
Note: If your store is protected with ‘store font password’ then please send it here or DM me.
Please do not hesitate to contact me if you have any questions.