SSL pending

Nickwoo
New Member
2 0 5

Hi there,

I've connected my domain (bought from Godaddy) month ago and got it connected, now my website shows it's secure and certificate valid, however, on my shopify center, it still shows "SSL pending", anybody knows why and how can I get resolved?

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Nick_Marketing
Shopify Partner
671 166 198

Hi,
Consider sending a quick email to Shopify's support, and they'll look into the account.
Contact page link: https://help.shopify.com/en/questions#/contact/email

- I am an eCommerce and Marketing Technology consultant based in Toronto, CANADA.
- To inquire about consulting work availability, please send me a Private Message.
- For Shopify Tutorials, Subscribe to my YouTube Channel.
Ollie
Shopify Staff
Shopify Staff
272 38 47

Hey @Nickwoo.

Thanks for reaching out.

I appreciate the context that you have shared. If you have recently connected your third-party domain to your Shopify store, the domain should automatically have the SSL certificate approved within 24 hours. Since you have noticed that the SSL is still showing with a pending status. I would suggest attempting to remove the subdomain and re-adding it back to the domain in question.

Based on the screenshot that you have shared, you can select Manage to see the subdomain that may be connected. Once you remove the subdomain, that may allow the SSL to be approved. With that being said, you can add the subdomain back to the store at any time.

Let me know if that does the trick, looking forward to your reply.

Ollie | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

Nickwoo
New Member
2 0 5

Thanks for your great idea @Ollie I've managed and updated it, will see if it's OK this time.

Ollie
Shopify Staff
Shopify Staff
272 38 47

Hey @Nickwoo.

Happy to help out where I can! Feel more than welcome to reply back on the thread if you need any more assistance.

Have a wonderful day!

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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