when I go to a certain product page my store freezes up

Manenecessity
Excursionist
36 0 15

Hi! when I go to a certain product page my store freezes up and a popup comes up saying the page is unresponsive. I have no clue why this is happening. please help. my url is 

 

https://mane-necessity.myshopify.com/admin/themes/120731041952/editor?context=theme&category=gid%3A%...

Replies 4 (4)

Not applicable

Hi @Manenecessity 

Hope this message finds you well.

Can you share your live URL of this product, please? 

Because with this link in the theme preview, we can't see anything. 

Hope that's possible. 

 

Manenecessity
Excursionist
36 0 15

@Anonymous it's happening in the backend of my shopify when I go to customize my site. it's not saying I have a broken html or something like that 

oreoorbitz
Shopify Partner
257 31 132

This is really the wrong forum for this question. Also I think in this case you're justified in contacting support shopify directly.

Available for pagespeed consulting
https://www.upwork.com/freelancers/~01a19b6cd90193f4f6?viewMode=1&s=1017484851352698949
Not applicable

Hey @Manenecessity 

Thanks for getting back to me so quickly.

In this case, we are not able to help you. It's better to contact Shopify Support.