Why did my online store become inactive overnight?

2 0 2

HELP!!! My shopify store went inactive overnight, and anytime i try to log into the store admin to fix the issue, that's inactive too. There is nowhere to go to fix the issue or reactivate the store. Every time I try to fix the issue, I see this and cannot progress any further:Screen Shot 2022-12-31 at 9.54.21 AM.png

Replies 2 (2)

Shopify Partner
15905 2378 3087

@NoahFortin ,

Contact the Shopify support team.

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Shopify Partner
2405 223 540

Hello @NoahFortin,

This is flareAI - Generating Sales from Google Search, on Autopilot. Helping Shopify merchants in generating $5 million in sales from Google Search.

If my suggestions helps you, please Like and Accept solution to let me know

I would like to give you some suggestions regarding your question here.

One reason why your Shopify store cannot be found could be that you recently updated your primary domain or changed your DNS settings.


Make sure your A record is set up correctly. Also, check your CNAME/subdomain has the correct domain. You can find out more about how to manage your domains in this guide


Also, try opening your store in a different browser or device to avoid any local issues.

1. Clear the cookies and cache of your browser and then reboot the browser and open your store and see.
2. Try a different web browser. For example: If you are currently using Google Chrome, login to your Shopify store using any other browser like Firefox and then see your store.
3. Try to login from an incognito window or private browsing window to rule out any browser issues.
4. Try another device, such as another computer or mobile phone.
5. Try to connect to some other internet connection. For example: Use network on a phone rather than wifi.

If you are still having issues your best option is to reach out to the support team and they'll assist with the issue.

If you found the answer helpful consider supporting the Shopify Community by giving it a Like + Accept the solution.


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