Why does my mobile website keep freezing?

CCREX
Visitor
2 0 1

Hello,
I am having problems with the mobile version of my website - visit www.cocorex.studio

When just casually scrolling my website on mobile after a few scrolls my site ends up

freezing.  My sites theme is Refresh.

 

-Thanks

Replies 4 (4)

vian_FoxEcom
Shopify Partner
104 6 20

Hello @CCREX 

I cannot open your site.

Screen Shot 2023-11-09 at 17.24.33.png

 

Have you tried testing on another theme to make sure it's a theme problem?

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CCREX
Visitor
2 0 1

Hello Vian,
My apologies for the typo its www.cocoandrex.studio

I did try testing other themes and it still happens. 

vian_FoxEcom
Shopify Partner
104 6 20

Hello @CCREX 

 

I've checked your site on virtual and actual phones - it works great 🙂

Here's a record video on my side.

 

Have you tried testing on different phones and browsers?

 

What phone and browser were you using when you came across the freeze?

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SAN_MSWEB
Shopify Expert
1088 130 136

Hi @CCREX 


I hope you are doing good and welcome to the Shopify Community!
I am San from MS Web Designer.

Here are the few tips to Speed Up your Shopify store-
1. Use compressed images
2. Optimize use of Shopify apps
3. Implement AMP
4. Consider Professional Help
5. Use a single Hero Image
6. Minify Js/Css files



Regards,

San

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