Why does my online store intermittently go down?

anshul_kumar
Visitor
1 0 0

My store went down for a few minutes two times today and then again started working. What is the reason behind that?

Reply 1 (1)

Skye
Shopify Staff
1101 98 196

Hi, @anshul_kumar 

 

I hope your day is going well, thanks for posting. 

 

That is definitely strange to hear your store went down today. Unfortunately, as there were not reported outages there is no way for us to know for sure what caused this. The most likely scenario is it was a localized issue.

 

In the future, if this occurs, you will want to troubleshoot locally. This would include the following steps:

  • Clear the cache and cookies (in Chrome, use the "all time" time range).
  • Ensure the browser's cookie preferences are NOT set to "Block all cookies"
  • Try on another web browser, AND try within the browser's incognito mode.
  • When using incognito, if the merchant is still experiencing a display issue, confirm they have disabled browser extensions as these can change how the pages look.
  • Ensure the web browser is up to date on the latest version
  • Try another device, such as another computer or a cellphone.

I hope that helps! In the meantime, I would love if you could provide your store URL so that I can take a look and see what additional support or feedback I can provide.

 

Cheers!

Skye | Social Care @ Shopify
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