Why is my cart constantly loading and not updating?

Alicealene
Visitor
1 0 0

Hello, I’m currently updating my store a bit and have it protected with a password. Last night I noticed that when I add an item to the cart, it won’t let me delete the item or add more than one (it keeps loading/spinning). Yesterday I added the new Sezzle Payments app and so I’m wondering if that’s what’s causing the problem. I also deleted the old Sezzle App that is not needed anymore (Sezzle site told me to remove that one after installing the new one). 
I’ve tried removing/adding items on Incognito mode, on my laptop and it’s still the same problem. 

Any feedback/help is greatly appreciated! Thank you!

Replies 15 (15)

oscprofessional
Shopify Partner
15905 2378 3087

@Alicealene ,

Please connect m on Skype or WhatsApp.

Get pass your Store Core Web Vital Free Speed Optimization Audit, Chat on WhatsApp | Skype : oscprofessionals-87 | Email: pallavi@oscprofessionals.com | Hire us | Guaranteed Site Speed Optimization | Website Free Audit | Shopify Theme Customization | Build Shopify Private App | Shopify SEO | Digital Marketing | Oscp Upsell & Cross sell App : Free | Oscp Sales & Volume Discount App : Free | Custom Pricing Wholesale App : Free

Imogen
Shopify Staff
1777 202 319

Hey there, @Alicealene. Thanks so much for bringing this situation to the attention of the Shopify Community. I hope you're doing well!

 

We had heard some similar reports to this 'slow cart' issue across the platform earlier this week. Our team investigated, and found that there was an issue with the cart page with the following themes: Dawn, Studio, and Taste. 

 

Since identifying the issue, I'm happy to say that our team has issued a fix, and that this slow cart page you're experiencing, if using one of these themes, should be functioning normally again. 

 

If you're still suffering from this slow cart page, please reach out to us here and let us know, so we can advise on some best next steps to help you have the issue resolved. 

Imogen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Olive_Dragon
New Member
14 0 0

Hi Imogen,

In November 2022 I am using the Dawn theme and experiencing this slow add to cart issue.

Could you please advise of a solution. This is occuring across all products.

Imogen
Shopify Staff
1777 202 319

Hi there, @Olive_Dragon. Thanks for joining in on the thread here.

 

I'm happy to take some time to help you get this investigated. If possible, can you please provide me with the following information:

 

  • A link to your online store so I can test this functionality in real-time
  • An example of a product that you know that this is happening with

 When did you first notice that this was happening? Have you been able to replicate this issue? The more context you can share with me, the better!

 

Can you download a new version of Dawn from our Theme Store and see if the issue persists? You can use this link here to download a new theme. This is a first step to see if this issue is just within your particular version of the theme, or if it's impacting things on a larger scale. 

 

Get back to me when you can!

Imogen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Ankita31
Explorer
100 0 17

Hi @Imogen 

 

Wondering if you are able to help me with the same issue.

 

I have had Dawn theme for a few months now, haven't launched as yet but have recently noticed a slow cart when adding products. This is a major issue with mobile as there is no signage letting customers know that it is uploading their file/product to the cart. Desktop, you can kind of tell as the cursor turns into an error logo. Are you able to help with this please?

Thanks

Imogen
Shopify Staff
1777 202 319

Hi there, @Ankita31. Thanks for joining in on our thread here.

 

I'm sad to hear that you've recently noticed your cart page behaving slowly. I'd love to lend a hand in figuring out what's going on. Most slow-downs on cart pages are the result of third party app integrations, so I have a few questions before being able to dive any deeper:

 

  • Can you provide me with a link to your store and your store-front password so I can test the cart page in real time?
  • Can you provide me with an example of a product that you've noticed this happening with?
  • Have you recently installed any third party applications that impact your cart page?

Get back to me when you can with the requested info! I'll keep my eyes peeled for your reply!

Imogen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Ankita31
Explorer
100 0 17

Hi @Imogen 

 

Apologies for the delayed response, the cart was acting slow with both of my products, I did download an instafeed app and have since been in contact with them as per your advice - seems as though it is no longer slow! Will keep an eye on this 🙂

 

Thank you anyways!

Ankita

Imogen
Shopify Staff
1777 202 319

Hey there, @Ankita31!

 

Thanks for following up with me! No worries about the delayed reply - it happens!

 

Happy to hear that the cart page appears to be back to normal. Sometimes 3rd party apps (like that instafeed app, for example) can cause some havoc for cart page speed so it's great you're chatting with them about things.

 

What sort of products are you selling? I saw you mentioned that you have two products so I'm curious to know about them! Additionally, I'm happy to take some time to explore your store and provide you with some feedback if you're interested! Feel free to drop a link to your store for me here and I'll begin exploring. 😁

Imogen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Ankita31
Explorer
100 0 17

Thanks @Imogen 

www.smara.co.uk

 

I have sent you a message with the password 🙂 happy to hear your feedback! 

 

thanks so much

Ankita

Imogen
Shopify Staff
1777 202 319

Thanks for the message, @Ankita31!

 

I jumped onto your site to log in with the storefront password you provided but there doesn't seem to be a button available for me to type in the password! Is there a chance you currently have the button hidden?

 

Also, I'm just replying here in the thread as I'm unable to reply via PMs as we like to have our conversations with folks visible for everyone here in the Community.

If you want to let me know if/when you update your page to let me sign-in with that password, just reply here and let me know!

Imogen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Ankita31
Explorer
100 0 17

Hi @Imogen 

The black padlock is underneath my logo, its not hidden. I messaged you as I am not putting my store password on this community. Happy for you to look into the store for me and let me know of any improvements etc.

Look forward to hearing from you 🙂 Ankita

Imogen
Shopify Staff
1777 202 319

Hey there, @Ankita31!

 

Found then lock! It was just blending into the background of the image on the page a little bit too much for me to see easily so thanks for pointing me in the right direction! No worries about DMing me your storefront password - makes loads of sense to do that so you don't have to worry about other folks finding it. I just wanted to set some expectations around why I didn't reply to you there directly. 😄

 

Your store looks awesome for someone prepping to launch! You have all of the pages you want to have set up, like a shipping policy page and 'About Us' page, so you're already well on your way to having an awesome business! Your images look awesome, and the website flows very well! I also really love the small story you included on your about us page. ❤️

 

Have you started working on your Search Engine Optimization (SEO) at all? This is the process of using things like keywords and metafields to rank higher on search engines like Google's search results! Google crawls your site naturally, but you can help improve your ranking for free by using keywords in your descriptions or titles. If you haven't looked into SEO yet, you should check out this resource here, as it provides a lot of guidance on how to improve things! I'm happy to chat more with you on this topic!

 

Have you thought about marketing, as well? I noticed you have a TikTok and Instagram account built for your business, which is awesome, so it looks like you're ready to tackle social media marketing! Have you thought about opening a twitter account for your business, too? A twitter account would allow you to have quick, easy communications with your customers if they have questions or concerns about some of their orders.

Imogen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Ankita31
Explorer
100 0 17

Thanks so much @Imogen for the above!

 

That means the world, I have worked quite hard on the site so I really do appreciate the feedback.

 

The about us story is a personal one, was probably my favourite page to create!

 

No, I actually haven't looked into SEO as yet and that is definitely something I would need to look into. I am very new to all of this so thank you for sending over the link (will look into it!) I have seen a section in the 'pages' section, so I presume that is where you do your SEO for each page/product?

 

In terms of marketing, I am happy with Tiktok/Instagram for now, but will definitely consider this once I have launched.

 

Thanks so much once again, Ankita

Imogen
Shopify Staff
1777 202 319

Hey again, @Ankita31!

 

I was happy to take some time to explore your shop! You've done an awesome job with things so far - don't stop!

 

If you need some additional guidance on SEO, I'm happy to chat! For your pages, you can look at things like 'metatags' to add hidden keywords to your shop's pages that Search Engines use to rank your pages. Using keywords (like the material you use or the colour of the product) in the product title and descriptions can help, as well! SEO can be very daunting, so I wanted to share with you two more resources on the topic:

 

  • We have a Beginner's Guide to SEO Blog that you can find here!
  • You should also look into submitting your Sitemap to Google, as well! This document I have linked here explains more information about that. This will help your pages rank higher, and more quickly, with Google! 

If you ever have any other questions in the future, feel free to follow up with me here for some assistance! I'm happy to assist you with any future questions!

Imogen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Cedcommerce
Shopify Expert
718 76 113

Hi @Alicealene

 

There is a high possibility of the issue in the code part of your store’s cart page. But don’t worry, it can be fixed. The reason for malfunctioning can be many. To know the exact reason, you can give us your store’s collaborator access and we shall investigate it further. 

 

Adding Sezzle might be one of the reasons why things are going not according to the planned approach. But for a better understanding, we would be needing your store’s collaborator’s access. 

 

Let us know if we can be of any help to you. 

 

All the best, 

Team CedCommerce. 

CedCommerce || Shopify Expert
- Let us know if our reply is helpful for you. Like it.
- Was your question answered? Mark it as an accepted solution.
- For further discussion contact: Email ID- apps@cedcommerce.com
- Whatsapp:- Join Here