Why is my checkout page loading slowly and how can I fix it?

Blonde_mermaid
Tourist
4 0 0

Hi, guys! I ve done speed optimization multiple times, my checkout page speed is -10 sec. Im having a major cart abandonment issue! Please help! Is that a server or what? What’s the problem and how to fix it??? Thank you!!

https://www.myperfectpeach.shop 

Checkout page: https://www.myperfectpeach.shop/60216803524/checkouts/04e6eba38a39a737f59c02fb831f29f1?_ga=2.4296336...

Replies 3 (3)

Mac
Shopify Staff
1673 169 270

Hi, @Blonde_mermaid 

Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to help.

 

Since you shared the link to your store, I was able to test your checkout and did not notice any delays or long loading times. This could very well be related to a region specific or local issue that your customers are facing. It is also important to note that merchants cannot access or make changes to the code of the Shopify checkout unless they are on the Plus plan, so speed optimization has already been considered. 

 

My suggestion would be to gather as much information as possible from your customers. For instance, what exactly was slow about the checkout process? Have they tried using a different device or network? The more information you can gather, the better. From there, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help Center and log in to your account to create a support request.

 

Kindly reply back to this thread with any questions or updates and we can continue our conversation further!

Mac | Social Care @ Shopify 
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Blonde_mermaid
Tourist
4 0 0

A36A42D2-48F7-4124-AAFA-90DC8831CFFA.jpeg

FD1259E1-B488-4B00-BD45-9F05CD9CA3F7.jpeg Hello! Thank you for your response! The loading time varies from 6 to 10 sec which is absolutely unacceptable!

Both Google and GtMetrix rats that page low.

3DAB8BC2-321E-452E-AF7B-22CFAFFC637E.jpeg

Mac
Shopify Staff
1673 169 270

Hi again, @Blonde_mermaid!

Thank you following back up.

 

I appreciate you taking the time to share those scores with me and I definitely understand how this situation is not ideal. Since this issue seems to stem from the checkout, our developer team is best suited to continue assisting you. Feel free to contact our team through live chat, email, or callback by visiting the Help Center. You can also share a link to this thread so that our advisors can view all of the information here. Rest assured, we will conduct the appropriate test to analyze the situation. 

 

Talk soon! 

Mac | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog