Why is my store speed score not updating after optimizing for web vitals?

rml
Visitor
1 0 0

I've just done a bunch of updates to a site I run to optimise for web vitals. On webvitals the score has gone up quite a bit (although the actual score frequently has significant drops at whim - seemingly due to Shopify's flakey servers increasing TTFB)

 

Anyway, the client isn't seeing the score change on their dashboard, on clicking through it seems despite it apparently being calculated daily there's been nothing for the past few days. Is there a problem, or a lag? Or something else?

 

Screenshot 2022-09-15 140235.jpg

Replies 2 (2)

newfive
Shopify Partner
2 0 0

I'm currently seeing this on all my clients. Nothing is being updated. Sunday was the last day. 

Cedcommerce
Shopify Expert
718 76 113

Hello @rml,

 

Shopify takes some time to update the information about the speed in the Shopify admin. If it will not update within 7-10 days then you should connect with Shopify support because this issue can only be resolved only from their end.

 

Regards,
CedCommerce

CedCommerce || Shopify Expert
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