Solved

Why won't my .shop domain load sometimes?

NorisSasaran
Tourist
7 0 1

Hello,

I use a .shop domain and sometimes when I try to visit the site searching the entire link, it does not load.

What can I do?

Accepted Solution (1)

Rick
Shopify Staff
946 89 146

This is an accepted solution.

Hey @NorisSasaran 

 

I can see you are having an issue where sometimes your domain won't load your Shopify store, but other times it does. That is certainly a frustrating issue, especially when it is sporadic and unpredictable. 

 

I tried accessing your provided URL of www.myduckmate.shop and it appears to be working OK for me - it is loading your store and everything looks OK. I had a look at the DNS settings for this domain; the A Record looks correct, and the CNAME looks good too! It appears that you have done everything correctly so far.

 

However, upon checking the root domain of myduckmate.shop (notice the www sub-domain isn't included) it appears the domain might have two different A Records present. One of those is the Shopify IP address of 23.227.38.65 which is fine, but the other one is 192.64.119.13 which is not Shopify related.

 

This A Record overlap will likely cause issues such as the one you are noticing now. If a browser/system sees multiple A records for a root domain it will randomly try to use one of them, so even though one of the A records is correct, some visitors may have trouble connecting to your website successfully. 

 

I would recommend removing this other A record from the myduckmate.shop root domain. You will need to access your DNS settings for the domain and make sure you have a single A record pointing to 23.227.38.65. A lot of providers allow you to set the root domain A Record by using an @ symbol in the host/name field. If you want any subdomains (including www) to work with Shopify then they need to be pointing to shops.myshopify.com.

 

 

Please note that any updates to DNS settings for a domain can take up to 48 hours to fully propagate across the internet. This is not something Shopify controls, it is simply how domains on the internet work.

 

If you are having difficulties with this, then sharing screenshots of the Settings > Domains section of your admin where this domain is located will be helpful. Also, a screenshot of the DNS settings in your third party host website would be beneficial here too!

 

Rick | Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog



View solution in original post

Replies 8 (8)

Akibhusen
Shopify Partner
715 121 148

hi,

 

Can you please share your store URL? So, I can check and let you know what is the issue 

NorisSasaran
Tourist
7 0 1

Yeah, sorry: www.myduckmate.shop

oscprofessional
Shopify Partner
15895 2377 3082

@NorisSasaran ,

Check again , Its working!

oscprofessional_0-1654502006477.png

 

Get pass your Store Core Web Vital Free Speed Optimization Audit, Chat on WhatsApp | Skype : oscprofessionals-87 | Email: pallavi@oscprofessionals.com | Hire us | Guaranteed Site Speed Optimization | Website Free Audit | Shopify Theme Customization | Build Shopify Private App | Shopify SEO | Digital Marketing | Oscp Upsell & Cross sell App : Free | Oscp Sales & Volume Discount App : Free | Custom Pricing Wholesale App : Free
DeepVyas
Shopify Partner
719 6 6

@NorisSasaran wrote:

Yeah, sorry: www.myduckmate.shop


Site loads quick on my end 

Shopify Developer | Ⓢ : deepvyas71 | ✉ : deepvyas71@gmail.com

Rick
Shopify Staff
946 89 146

This is an accepted solution.

Hey @NorisSasaran 

 

I can see you are having an issue where sometimes your domain won't load your Shopify store, but other times it does. That is certainly a frustrating issue, especially when it is sporadic and unpredictable. 

 

I tried accessing your provided URL of www.myduckmate.shop and it appears to be working OK for me - it is loading your store and everything looks OK. I had a look at the DNS settings for this domain; the A Record looks correct, and the CNAME looks good too! It appears that you have done everything correctly so far.

 

However, upon checking the root domain of myduckmate.shop (notice the www sub-domain isn't included) it appears the domain might have two different A Records present. One of those is the Shopify IP address of 23.227.38.65 which is fine, but the other one is 192.64.119.13 which is not Shopify related.

 

This A Record overlap will likely cause issues such as the one you are noticing now. If a browser/system sees multiple A records for a root domain it will randomly try to use one of them, so even though one of the A records is correct, some visitors may have trouble connecting to your website successfully. 

 

I would recommend removing this other A record from the myduckmate.shop root domain. You will need to access your DNS settings for the domain and make sure you have a single A record pointing to 23.227.38.65. A lot of providers allow you to set the root domain A Record by using an @ symbol in the host/name field. If you want any subdomains (including www) to work with Shopify then they need to be pointing to shops.myshopify.com.

 

 

Please note that any updates to DNS settings for a domain can take up to 48 hours to fully propagate across the internet. This is not something Shopify controls, it is simply how domains on the internet work.

 

If you are having difficulties with this, then sharing screenshots of the Settings > Domains section of your admin where this domain is located will be helpful. Also, a screenshot of the DNS settings in your third party host website would be beneficial here too!

 

Rick | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog



NorisSasaran
Tourist
7 0 1

Hi @Rick,

Thank you for the information.

After reading the explanation I added a new setting (the circled one). Is this what you meant?

Screenshot 2022-06-07 213522.png

Screenshot 2022-06-07 213552.png

Screenshot 2022-06-07 213608.png

   

 

Rick
Shopify Staff
946 89 146

Hi @NorisSasaran 

 

Many thanks for the screenshots!

 

It looks like the first screenshot is the DNS settings page on the domain providers website. Is there a specific reason why you have those URL redirects in place there?

 

You should only really need the first two: the A Record & CNAME record. Can you try removing those two URL redirect records, and see if that helps? Because of how you have the domain set up in your Shopify admin, those redirects should already be taken care of as everything is already redirecting to myduckmate.shop. The duplicate ones in your DNS settings might be causing some issues.

 

Were you able to locate any A Records that might suggest where the 192.64.119.13 is coming from when you analyse the domain here?

 

Rick | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog



NorisSasaran
Tourist
7 0 1

@Rick, after replying with the screenshots I waited a few hours (out of the 48) and the problem got solved. If this continues, I am going to leave just the A record and CNAME

Thanks a lot