Why won't my store let me edit products?

2 0 1

My store is not letting me edit my products or do anything at all. It stays frozen and whenever I login in and out it still does not solve the problem. I tried opening it on other web browsers, but the problem is still being persistent. what do i do?

Replies 5 (5)

Shopify Partner
453 21 64

Hi @Luxurytherapyy,


Can you please specify what you mean by ''It stays frozen"? Can you please send the link to your website? Then I probably can answer your question more accurately.

Co-founder at Whidegroup, e-commerce development company from Ukraine
- 10+ years of experience with SMBs
- Deep expertise in custom development & optimization
E-mail: anastasia@whidegroup.com

561 35 83

Hello, this might be a software issue so I suggest reaching out to a programmer first (preferably the one that helped you set up the store) to check it out. If the problem persists, then you should reach out to the Shopify support team. 

Please let me know if it works by giving it a Like or marking it as a solution!
Increase sales with the Bundle app for Shopify merchants.
2 0 1
This is my website link

Like the screen stays frozen. I can’t edit my products or anything

Shopify Partner
4322 980 1639

Hi @Luxurytherapyy,


I’m Richard Nguyen - CRO Expert at PageFly.


Regarding your issue, may I ask if you tested in Safari and Chrome yet? Also, clearing cache is another suggestion that might be helpful to solve the issue. You can give it a try and let me know if it works.


If none of the above suggestions work, the best approach for you would be the Shopify support team. 


Best regards,



Please let me know if it works by giving it a Like or marking it as a solution!

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Shopify Partner
2405 223 540

Hello @Luxurytherapyy,

I'm Gina - Product Manager at flareAI. flareAI has helped Shopify stores generating $5+ million in sales from Google Search, on autopilot.


If it's helpful to you, please let me know by giving it a like or marking it as a solution.

I would suggest you troubleshoot the issue by following few steps:

1. Clear the cookies and cache of your browser and then reboot the browser.
2. Try a different web browser. For example: If you are currently using Google Chrome, login to your Shopify store using any other browser like Firefox and then try to install the Facebook Channel.
3. Try to login from an incognito window or private browsing window to rule out any browser issues.
4. Try another device, such as another computer or mobile phone.
5. Try to connect to some other internet connection. For example: Use network on a phone rather than WiFi.


If none of these works, the best option is to reach out to the support team and they'll assist with the issue.

Let me know if you have any questions.


Good luck and have a nice day!



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