Abandoned Carts

[lamos01]

Hello, 

So I recently launched my online boutique and I have been getting a little bit of traffic but once my customers reach checkout, they don't actually place a order. I was hoping that someone could take a look at my site and provide some feedback. Maybe there is something that I am missing. I am happy that I have people on the site but how can make sure I secure the sale. Also if there are any suggestions that you believe that I can make to my overall site I would greatly appreciate. 

Site: ourjourneeboutique.com 

[MS-WEB-DESIGNER]

Dear @lamos01 

Congratulations for your store!

Hope the following suggestions will help you

• Seems like currently, you are only able to do shipping for a specific country. So, only target that country
• Balancing color, font and images etc. - Maintain the same or similar colours and fonts throughout your store to keep your branding intact.
• Add favicon
• Use new tab to open social profiles
• Add Custom Slider(Hero banners) with Call to Action
• Do some SEO
• Add Trust Badge
• Highlight your USP
• Add Promotional banner on collection page
• Do Cart Page Modification : discount code , Gift wrapping , additional cart notes , delivery date picker, i agree with terms and conditions, trust badges, etc.

[lamos01]

Thank you for your feedback. I have a few questions. What is a Social
Profile page and how do I set it up? How do I set up a favicon and what is
that for? How do you add SEO Add Trust Badge Highlight and what is that
for? How do I add Modification to the cart?

[Munn]

Hi @lamos01 welcome to Shopify community 

Hope your business is going well during these difficult times. I checked your store website, and I have a few tips and feedback I'd like to share,

1. I recommend you to strengthen your social activity on Facebook and Instagram by posting on regularly, and connecting with similar communities as this will increase awareness and publicity of your website and help in having more traffic. Also getting a social media influencer to promote your merch is also a good way to get high traffic to your store.

2. I noticed that the product descriptions are not descriptive, A brief info about the product is required. Why? Because you can use potential keywords in such circumstances that are likely used on search engines. (try out this https://kwfinder.com/ to find phrases that are related to the keyword and also have a high search volume.) This will help increase organic traffic (google)

3. Send abandoned cart emails: If you have lots of traffic and little sales due to abandoned carts so you can get lost revenue using abandonment email campaigns. There are many Automated tools for abandoned carts. They can help you increase sales and re-engage visitors to your site who have left. You can also send promotional emails to your subscriber's list.

4. Adding product stickers/trust badges can help increase your sales by tapping into powerful psychological triggers such as scarcity, social proof, and urgency. Also having graphic and personalised stickers on products will help grab attention of customers easily and nudge them to purchase.

5. Shopify store owners made sales worth over $2.9 Billion during BFCM 2019. This year according to a Google report, "People will discover and buy online even more" and most of them will shop at local, small businesses. It’s past time to prepare your Shopify store for the biggest shopping weekend in the United States!

Now this year may not be exactly the same. Customer priorities and buying behavior has changed SIGNIFICANTLY this year, thanks to the COVID-19 pandemic.

Read more in our blog here to get a complete rundown of how to Increase Black Friday Cyber Monday Sales with Your Shopify Store Experience.

I hope this helps!

Munawar.

[AiTrillion]

Hello @lamos01, I hope you are doing good! Here are some suggestions:

- The first fold of the website should always have a call to action in it - And here’s why; in most cases placing the CTA above the fold works wonders for your campaigns. This placement immediately draws your visitors’ attention to your CTA which is always good for conversions.

- The home Page should flow better. I would recommend setting it out like this. Slideshow Image- Collection List- New arrivals, Bestsellers- Testimonials- Newsletter sign up box- Instagram Feed

- Create a drop-down menu in the categories. It will make your store easy to navigate.

- You should definitely start notifying your customers when they abandoned your cart. This can be done in many ways. You can send them an abandoned cart push notification or an abandoned cart email. This will reduce your cart abandonment. Not only this you can also start rewarding your customers with loyalty points when they come back to recover the abandoned cart.

- Add web push notifications, it will help you to retarget your customers even when they are not on your store without getting their email address. It also helps to reduce the abandoned cart rate.

- Enable automatic workflow emails/push for abandoned cart, win back old customers, welcome email, purchase follow-up, or browse abandoned customers.

Hope this helps!

If you are looking to implement customer engagement or marketing tools in your store. I would recommend you to install the all in one Shopify app AiTrillion. You can check it out. I am sure you will find it useful.