Account suspended for 5 days without an update

[Jandmsells]

I’m here today to complain in a friendly way, I love Shopify it has made my business experience really amazing evrything about it is really appreciated by me the way they handle payments the themes and all customizations included in the platform but only thing I’m unhappy about it it’s been 5 days since my account was terminated which out notice and I didn’t receive any specific details on exactly why my account was terminated I’m positive that I was following all of Shopifys guidelines, although I do believe I was following them I think that if I did make any violation to the guidelines there should have been a notice or warning also, since I submitted my appeal I have not heard anything from the trust merchant team I would have expected any update regarding the review allowing me to rest assured knowing they would be checking it soon or if they already did but not even that, I understand patience is evrything but it’s been 5 days my customers are starting to stress and reach out to me regarding my business been shut down and I told them that it’s under review but it’s been 5 days and they want answers, I am positive non of the guidelines have been violated but I am willing to comply on fixing anything which Shopify considers a violation to their guidelines I just really need answers on why my account was terminated as well as if they are going to reopen it in order for me to ship my customers their orders, I hope that this gets resolved really soon I appreciate the Support I’ve gotten from the Support advisors and i hope I get an answer soon .

[CreativeFati]

Have your account been restored 

[Jandmsells]

Nope not yet 

[CreativeFati]

I'd suggest you create a duplicate store.

[Jandmsells]

I tried but also didn’t work they said it might be due to the fact my other one got terminated 

[CreativeFati]

I'd suggest you just make use of different details entirely.

[Jandmsells]

Ok I’ll give it a try