Account suspended with Google merchant/google ads

khuraffati
New Member
1 0 0

Can any one check and help why my account got suspended with Google while I was setting up for Google ads.

Please give feedback on my store as well.

Also, How can I not show the address of India while delivering a package (as store is opened for USA market).

https://khuraffati.com/

 

Thank you!

Replies 2 (2)
EmmanuelFlossie
Shopify Partner
1557 93 374

I recommend starting to improve your website and follow my guide here: https://community.shopify.com/c/Ecommerce-Marketing/Checklist-Suspended-Google-Merchant-Center-Accou...

I'm a Google Shopping Specialist and a Google Product Expert Education Award winner, a Google Ads Diamond Product Expert, and also a Google Partner.
Need Data Feed or Google Shopping support? Get in touch.
Ollie
Shopify Staff
Shopify Staff
916 94 155

Hey @khuraffati.

Thanks for reaching out.

In regards to checking the reason why you may have been suspended from Google, we would not be able to take a look at the your account over our community forums. The reason for this is because we cannot authenticate you as the store owner over our public forums. In this case, the best way to check the Google Sales Channel requirements on your online store is by logging into your store through our Contact Us page, as this will allow you to speak with a Support Advisor.

I appreciate that you have included a link to your online store, you have a lovely landing page! When I first loaded into the store, I noticed that you do not have a pop-up. You can use a pop-up on your online store to encourage new customers to sign-up, a great way to include this on your store is to use a third-party application like Popup | Email Popup & Sign Up. You can customize a pop-up to appear when your customer enters the store.

Secondly, I noticed that you do not have a button link on the announcement bar. This is a great thing to include on the announcement bar, especially if you are offering a 70% discount on all collections. For example, you can have the announcement bar direct the customer to all collections on the online store when it is selected. To do this, you will need to head to the theme editor by navigating to Online store > customize. Once you are in the theme editor, you can select on the HEADER section and add a button link to the announcement bar. I took a screenshot from my test store to show you the section I am referring to:

17-49-41559-95314

When it comes to hiding or changing your address, are you dropshipping your products to the US? Depending on how the products are shipped to your customers will determine the next steps to hiding or changing the address.

Looking forward to your reply.

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog