Add Option for Custom Refund on Shopify POS

[calebb2b]

This is less of a question, and more of a suggestion. My business just switched to Shopify from Clover. I am reading that many have had the issue of needing to do a custom return amount with no information necessary from a previous order. I wanted to make this post, to bring this issue back to the light, as myself, and I know many others are still struggling without this option, and many have been for years. PLEASE ADD THIS OPTION!

[DaisyVo]

Hi @calebb2b 

Shopify POS currently requires referencing the original order to process refunds, which can be challenging in situations like gift returns or when receipts are unavailable. To address this, Shopify offers unverified returns through Shopify POS Pro, allowing you to process returns without an original order by issuing refunds to gift cards. Shopify Help

Steps to Process an Unverified Return:

1. In the Shopify POS app, tap Customers.
2. Locate and select the customer returning the item.
3. Tap Create unverified return.
4. Search for and select the item being returned.
5. Adjust the return details as needed (e.g., quantity, restock status).
6. Add a return reason or note if desired.
7. Choose to refund to a digital or physical gift card.
8. Process the refund and provide a receipt if required.

Please note that unverified returns can only be refunded to gift cards, not to the original payment methods. Shopify Help

For additional flexibility, third-party apps like POS Returns Without Receipts enable in-store returns without a receipt by issuing store credit via gift cards. Shopify Apps

If these solutions don't fully meet your needs, consider reaching out to Shopify Support to discuss your specific requirements and explore potential alternatives.

Regards,