Hello everyone,
I’m stuck and hope you can help. I placed an order (Order ID WK26614) on 23 June 2025 for a 3-Combo Pack Women’s Suit Set from zaroski.in. The checkout never asked for or recorded my email address, so I never received an order confirmation or tracking email—and Shopify’s abuse form rejects my submission with “Email does not match order confirmation.”
What happened:
Paid ₹498 COD (AWB RDC0000011410 via Ekart/RapidShyp)
Received a men’s T-shirt instead of the suit set
Seller email (info.zaroski@proton me) bounces as “address not found”
RapidShyp and the courier ignored my pickup or replacement requests
Store policies contradict themselves (3-day vs 30-day returns), no return address, blank TOS and Privacy pages
Seller runs multiple Facebook pages under different names; these paid ads evade Facebook’s ad reporting tools
What I’ve tried:
Shopify AI chat keeps repeating the same advice—no solution
Abuse form won’t accept my order ID without an email I never got
Emails and calls to the seller, RapidShyp, and the courier—no response
Logging in with the email I think I used—“You do not have permission to manage this order”
Has anyone else faced this?
Unable to submit Shopify’s fraud report without a confirmation email?
Been scammed by a store that never links your email and then disappears?
Found any workaround to report or get a refund when Shopify’s tools won’t accept your complaint?
I’m considering filing with consumer protection authorities and official grievance portals, but I’d like to see if anyone here has managed to push Shopify to take action or knows alternate reporting channels. Any advice or similar experiences would be greatly appreciated.
Thank you!
https://zaroski.in/products/3-combo-pack-women-s-suit-set-with-dupatta-s-01-copy
