Business verification not working

[CityLimits]

Hi, I'm having an issue with business verification. It says I have to verify my identity and submit additional details to receive payouts and continue payments but every time I press the sumbit button it just reloads to sumbit and nothing happens please respond back quickly it says I have until November 29th.

[Kimi]

Hi, @CityLimits.

To initially troubleshoot this, and so that we can rule out any potential local caching issues, I'll get you to follow the steps below if you haven't already done so:

• Try to login to your account and submit the requested documents via an incognito window
• Or, you can use your usual browser but to clear the browser's cookies and cache prior to submitting the documents
• You can also try another browser. For example, if you're using Safari, you can try via Chrome or Firefox
• You can also try to use another device, such as a different laptop if you have access to one

Let me know how you get on with this.

[CityLimits]

Thank you for trying but I've tried all the recommendations about 3 times now and nothing has worked I contacted support and say said they will fix it but I haven't got a update.

[Kimi]

Appreciate the update, @CityLimits.

We can't access accounts or support tickets via the Community Forums, so can you let me know what the reply was from our support team in regards to the situation? Did they perhaps give you confirmation that your case will be escalated to a specialized team for further review and assistance?

For context, business verification issues are handled by a specialized team internally, so if our live support team has confirmed that your ticket will be escalated to our specialized team's queue, then rest assured that one of our specialists will review your account information and get back to you with an update as soon as they can.

I understand that you're eager to receive the proper support that you need, however — when was the last time you heard from our live support team?