Can I get a refund for a subscription I don't use?

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good afternoon, last night I was charged 35 €, I don’t use the store and created it only to test it, I received emails that the money would be taken, but when I tried to enter the funds section it said “the page is overloaded.” I've read the terms of use, but is it possible to make an exception? The store closed. Sincerely

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