Can I get a refund for a subscription I don't use?

[Holtser]

good afternoon, last night I was charged 35 €, I don’t use the store and created it only to test it, I received emails that the money would be taken, but when I tried to enter the funds section it said “the page is overloaded.” I've read the terms of use, but is it possible to make an exception? The store closed. Sincerely

[SealSubs-Roan]

Hi @Holtser !

In order to request for a subscription refund, you will need to directly reach out to Shopify support team so, they can further check your billing history and refund the subscription fee if possible. You can reach out to them by going through their Shopify Help Center and enter your concern on AI chat box, respond to it until the "I still need help" or "chat with a support advisor" option appear.