Can I get a refund for my unexpected Shopify plan charge?

ORBITinc
Visitor
1 0 1

I need help!

 

recently i have completed and done my first drop for my brand on shopify however, i went to go look at the other plans available for the next month. I had then subscribed to the new plan which had told me it was £1 for the first 3 months and i would be charged tomorrow which is today in this case. I had then proceeded ti be charged £65 for this month of my subscription and just wanted to know if i can be refunded my £64 as i would still want to use my website.

Replies 3 (3)

Jon-Joybrella
Shopify Partner
26 2 7

You should reach out to Shopify support directly asap. (These are community forums.)

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flareAI
Shopify Partner
2405 223 537

Hello @ORBITinc,


Greetings! I am Gina from the flareAI app helping Shopify merchants get $6Million+ in sales from Google Search, on autopilot.


If you believe that you have been charged incorrectly or would like to request a refund, you can contact Shopify's support team directly. You can reach out to them via live chat, email, or phone.


When contacting Shopify's support team, be sure to provide as much detail as possible about your issue or question, including your account information and any relevant order or billing details. This will help them to better assist you and resolve your issue more quickly.


Gina

flareAI : Get Sales from Google Search, on Autopilot
$10+ billion in eCommerce on Google Search, every day. Find out how much you are missing

Don
Shopify Staff
2777 199 390

Hi there @ORBITinc!

 

Thanks for reaching out here in the Shopify Community to share your query.

 

Could you let us know if there is any other info on the amount you're seeing there in your admin and what this pertains to?

 

If you feel you have been charged incorrectly then, as others have pointed out here, it would be necessary to reach out via our Help Centre here so we can check this out with you.  

 

There we'll be able to access and discuss your account with you securely and can see what your options might be in the situation.

 

That said, feel free to share any info you're comfortable with sharing here, so we can take a look to see if there's anything we can advise directly!

 

You mentioned you were just getting started with your store, is this a new or existing business venture and can you tell me a little about your line of business?

Don | Social Care @ Shopify 
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