Can I trust the online store for e-bike purchases?

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Hi, I need some information about the online store, which was created using your site. They appear to be selling a Segway e-bike for just about 49€ with shipping included. Of course, it sounds a bit strange. And now that I want to contact them to cancel the order, they don't provide any phone number or proof that they have already cancelled it. Can I trust

Replies 2 (2)

Shopify Staff (Retired)
1746 173 320

Hi @Hugofdsp92

While many stores use the Shopify platform to build online stores, we do not manage any of the stores and we cannot provide information about any of them for data privacy reasons.

If you cannot contact the store, have you tried replying to the order confirmation email you've received? If you do not get a response or receive your order in a suitable period of time, you should speak to your bank or credit card provider about ways of retrieving your funds as Shopify does not have the means of retrieving them for you. Here is a detailed FAQ to help you with the next steps.

To learn more visit the Shopify Help Center or the Community Blog.

Shopify Partner
2405 223 537

Hello @Hugofdsp92,

I am Gina from flareAI app helping Shopify merchants get $6Million+ in sales from Google Search, on autopilot.

Did you contact Shopify support and checked with them? If not you can contact the support through Phone or Chat for faster response and see if they can help with this situation.

It is important to be very careful when shopping online and to only make purchases from trusted and reputable websites. If you believe you have been scammed, you should contact your bank or credit card company immediately to report the issue and request a chargeback. You may also want to report the website to the relevant authorities, such as consumer protection agencies, to help prevent others from falling victim to the same scam.


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